What Customer Shopping Experience Jobs are in South Africa?
Showing 150 Customer Shopping Experience jobs in South Africa
Job Description
Looking for an internship that will provide you with an experience like no other?
Have you got a passion for Customer Experience. Are you looking for an internship with a top employer? Join Sage as a Customer Experience agent and gain practical, valuable skills from a global, FTSE 100 company and unleash your potential.
What will the programme look like?
The purpose of the role is to engage telephonically with existing Sage customers. Help our customers understand the contact path and address any outstanding issues. In addition, the customer services agent will provide solutions to accountants, partners and customer on various on problems relating to the product and other administrative areas. Engagement with internal Sage functions to find solutions to problems, this way gaining a better understanding of the greater picture and workings of Sage.
Sage is a rapidly growing technology company that values innovation, creativity, and diversity. We pride ourselves on being at the forefront of cutting-edge technology and providing our customers with exceptional service. Our success is built on our people and we believe that our employees are our greatest asset. We are looking for aspiring Customer Services Interns to join our program and help us accelerate our growth
Summary of the Role
- Call Customers and update internal systems
- Address any outstanding issue on the customer's account
- Get issues sorted and educate the customer on who to reach out to solve issues
- Educating on how to use the IVR & Customer Portals
- Delivering timeous communication to Customer Experience leads on any trends picked up during conversation
What will make me successful?
- A grade 12 matric certificate
- A degree or a national diploma qualification in Business Management / Marketing Management / Business Administration
- You must have basic computer skills - Microsoft office
- A Clear Criminal record
- Must have excellent telephonic etiquette
- Good understating of customers in the Accounting, Payroll & HR environment
- Must demonstrate good interpersonal skills and work with internal and external customers
- A proactive and motivated attitude with a strong desire to learn and grow.
- Excellent communication (both verbal & written)
- Ability to work both independently and collaboratively to support the Customer Service team.
Office Location
This is a hybrid role - three days per week in our Midrand office. Training during the 1st month will require you to be in office for 5 days, Monday to Friday.
What can I expect from the process?
- Apply online with CV
- Complete a gamified science-driven assessment via Harver, to help us accurately assess if you're aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.
- If you match the profile, you'll be sent a video interview to record.
- If your video interview is successful, you'll be invited to an Assessment Centre
- Successful candidates will join our Intern Programme on 1st October 2026 for 12 months
As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.
Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at .
Customer Operations
South Africa
Johannesburg
Hybrid
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at .
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Customer Experience Intern
**Job Description** :
**Key Responsibilities** :
**Function** :
**Country** :
**Office Location** :
**Work Place type** :
**Advert**
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Have you got a passion for Customer Experience. Are you looking for an internship with a top employer? Join Sage as a Customer Experience agent and gain practical, valuable skills from a global, FTSE 100 company and unleash your potential.
What will the programme look like?
The purpose of the role is to engage telephonically with existing Sage customers. Help our customers understand the contact path and address any outstanding issues. In addition, the customer services agent will provide solutions to accountants, partners and customer on various on problems relating to the product and other administrative areas. Engagement with internal Sage functions to find solutions to problems, this way gaining a better understanding of the greater picture and workings of Sage.
Sage is a rapidly growing technology company that values innovation, creativity, and diversity. We pride ourselves on being at the forefront of cutting-edge technology and providing our customers with exceptional service. Our success is built on our people and we believe that our employees are our greatest asset. We are looking for aspiring Customer Services Interns to join our program and help us accelerate our growth
Summary of the Role
- Call Customers and update internal systems
- Address any outstanding issue on the customer's account
- Get issues sorted and educate the customer on who to reach out to solve issues
- Educating on how to use the IVR & Customer Portals
- Delivering timeous communication to Customer Experience leads on any trends picked up during conversation
What will make me successful?
- A grade 12 matric certificate
- A degree or a national diploma qualification in Business Management / Marketing Management / Business Administration
- You must have basic computer skills - Microsoft office
- A Clear Criminal record
- Must have excellent telephonic etiquette
- Good understating of customers in the Accounting, Payroll & HR environment
- Must demonstrate good interpersonal skills and work with internal and external customers
- A proactive and motivated attitude with a strong desire to learn and grow.
- Excellent communication (both verbal & written)
- Ability to work both independently and collaboratively to support the Customer Service team.
Office Location
This is a hybrid role - three days per week in our Midrand office. Training during the 1st month will require you to be in office for 5 days, Monday to Friday.
What can I expect from the process?
- Apply online with CV
- Complete a gamified science-driven assessment via Harver, to help us accurately assess if you're aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.
- If you match the profile, you'll be sent a video interview to record.
- If your video interview is successful, you'll be invited to an Assessment Centre
- Successful candidates will join our Intern Programme on 1st October 2026 for 12 months
As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.
Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at .
Customer Operations
South Africa
Johannesburg
Hybrid
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at .
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Customer Experience Intern
**Job Description** :
**Key Responsibilities** :
**Function** :
**Country** :
**Office Location** :
**Work Place type** :
**Advert**
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
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0
Customer Experience Associate
Posted 9 days ago
Job Viewed
Job Description
About the Role Our client, a leading online retailer, is seeking an enthusiastic and customer-focused Customer Experience Associate to join their team in Randburg, Gauteng . This role is integral to ensuring a positive and seamless experience for all customers interacting with our brand. The ideal candidate will have excellent communication skills, a patient demeanor, and a genuine desire to help others. You will be responsible for addressing customer inquiries, resolving issues, and providing support across various channels, including phone, email, and live chat. This is an exciting opportunity to contribute to a company dedicated to customer satisfaction and professional growth, working from our accessible Randburg location. We aim to foster a supportive and engaging work environment. Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and effectively via phone, email, and live chat.
- Provide information about products, services, and company policies.
- Process customer orders, returns, and exchanges with accuracy and efficiency.
- Identify and escalate complex customer issues to the appropriate departments for resolution.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Gather customer feedback and share insights with the team to improve service delivery.
- Assist customers with navigating the company website and online platform.
- Ensure a high level of customer satisfaction by delivering exceptional service.
- Adhere to all company policies and procedures.
- Collaborate with team members to achieve departmental goals.
- Previous experience in a customer service or call center role is preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Strong active listening and problem-solving abilities.
- Proficiency in using computers and common software applications.
- Ability to remain calm and professional under pressure.
- A patient and empathetic approach to customer interactions.
- High school diploma or equivalent required.
- Familiarity with CRM software is a plus.
- Must be able to work from our Randburg, Gauteng office.
- Availability for flexible work hours, including some weekends may be required.
- Competitive hourly wage or salary.
- Opportunities for career advancement within the company.
- Comprehensive training programs for new hires.
- Friendly and supportive work environment.
- Staff discounts on products.
- Paid sick leave and vacation days.
- Potential for performance-based bonuses.
- Hybrid work model offering some flexibility.
- Team-building activities.
- Exposure to a dynamic retail environment.
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1
Job Description
About the Role Our client is seeking an enthusiastic and customer-focused Customer Experience Representative to join their thriving operation in Tembisa, Gauteng . This role is designed for individuals passionate about creating positive customer interactions and resolving inquiries efficiently. You will be the first point of contact for many customers, playing a critical role in shaping their perception of our client's brand. This is a demanding, on-site position that requires dedication and a strong work ethic, contributing directly to the success of our client's service delivery. We are looking for proactive individuals who can manage a high volume of customer requests with professionalism and a commitment to exceeding expectations. The ideal candidate will possess excellent interpersonal skills and a genuine desire to assist others. Join a company that values its employees and offers a stable and rewarding work environment in the heart of Tembisa . Key Responsibilities
- Respond to customer inquiries via telephone, email, and in-person, providing accurate information and solutions.
- Effectively troubleshoot and resolve customer issues, ensuring a high level of satisfaction.
- Process customer orders, forms, requests, and cancellations accurately and promptly.
- Maintain detailed records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate internal teams for swift resolution.
- Gather customer feedback to help improve products and services.
- Follow communication procedures, guidelines, and policies.
- Proactively engage with customers to ensure their needs are met and build rapport.
- Assist with administrative tasks as required by the customer service department.
- Strive to achieve and exceed key performance indicators (KPIs) related to customer satisfaction and resolution times.
- High school diploma or equivalent; further education or certification in customer service is a plus.
- Proven customer support or client service experience, preferably in a demanding environment.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Ability to listen, empathize, and resolve customer concerns effectively.
- Strong organizational and time-management skills.
- Proficiency in basic computer applications and data entry.
- Ability to work independently and as part of a collaborative team.
- Resilience and the ability to handle stressful situations calmly.
- Willingness to work on-site in Tembisa, Gauteng .
- A proactive attitude towards problem-solving.
- Competitive annual salary of R .
- Opportunity to work with a well-respected company.
- On-site training and development programs.
- Stable employment with opportunities for growth.
- A supportive team environment.
- Contribution to UIF and other statutory benefits.
- Exposure to diverse customer interactions.
- Regular performance reviews.
- Company-provided uniform and necessary equipment.
- Potential for bonuses based on performance.
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2
Job Description
About the Role
Our client, a prominent retail chain with a strong presence across South Africa, is looking for an insightful Customer Experience Analyst to join their team in Stellenbosch, Western Cape . This role is vital in understanding and enhancing the customer journey across all touchpoints. You will be responsible for analyzing customer feedback, identifying trends, and recommending strategies to improve satisfaction, loyalty, and engagement. If you have a keen analytical mind, a passion for customer advocacy, and experience in data analysis, this is a fantastic opportunity to shape the future of customer experience in a dynamic retail environment.
Key Responsibilities- Collect, analyze, and interpret customer feedback data from various sources (surveys, reviews, social media, support interactions).
- Identify key drivers of customer satisfaction and dissatisfaction, and pinpoint areas for improvement.
- Develop customer journey maps and identify friction points and opportunities for enhancement.
- Design and implement customer experience metrics and reporting dashboards.
- Collaborate with cross-functional teams (marketing, operations, product development) to translate insights into actionable initiatives.
- Conduct root cause analysis for customer experience issues and recommend solutions.
- Monitor competitor customer experience strategies and benchmark our performance.
- Present findings and recommendations to senior management in a clear and compelling manner.
- Champion a customer-centric culture throughout the organization.
- A Bachelor's degree in Marketing, Business Analytics, Statistics, Psychology, or a related field.
- Minimum of 4 years of experience in customer experience, market research, data analysis, or a related role.
- Proven experience with data analysis tools and techniques (e.g., Excel, SQL, SPSS, R, Python).
- Familiarity with customer feedback platforms and survey tools (e.g., SurveyMonkey, Qualtrics).
- Strong understanding of customer journey mapping and CX methodologies.
- Excellent analytical, problem-solving, and critical thinking skills.
- Outstanding written and verbal communication skills, with the ability to present complex data effectively.
- Ability to work collaboratively with diverse teams and influence stakeholders.
- Experience within the retail sector is highly advantageous.
This position offers a competitive annual salary, commensurate with experience, and potential for performance-based bonuses. Employees are provided with comprehensive medical aid and retirement fund benefits. Our client invests in employee development through training programs and opportunities for advancement. You will work in a collaborative and innovative environment in the beautiful town of Stellenbosch, Western Cape . This role offers a unique opportunity to significantly impact customer satisfaction and business growth within a leading retail organization.
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3
Job Description
About the Role Our client, a dynamic leader in the e-commerce sector, is actively recruiting for a Customer Experience Advocate to join their vibrant team in Pretoria, Gauteng, ZA . This role offers a hybrid work arrangement, blending remote flexibility with in-office collaboration. As a Customer Experience Advocate, you will be the voice of the customer, striving to provide unparalleled support and ensure a seamless journey from browsing to post-purchase. Your primary objective will be to resolve customer issues with empathy and efficiency, transforming potential frustrations into positive interactions. We are seeking individuals with exceptional communication skills, a genuine passion for helping others, and the ability to navigate challenging situations with grace. This role is crucial for maintaining our high standards of customer satisfaction and loyalty. You will work closely with various departments to advocate for customer needs and contribute to service improvements. Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Investigate and resolve customer complaints and issues with a focus on customer satisfaction.
- Process orders, returns, and exchanges efficiently and accurately.
- Provide detailed product information and guidance to customers.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and share insights with the team to improve services.
- Maintain accurate customer records and interaction logs.
- Escalate complex issues to the appropriate internal teams when necessary.
- Educate customers on company policies and procedures.
- Contribute to team efforts by accomplishing related results as needed.
- Proven customer support or client-facing experience, preferably in a retail or e-commerce setting.
- Excellent communication and active listening skills.
- Strong problem-solving abilities with the capacity to think on your feet.
- Familiarity with CRM systems and helpdesk software.
- Ability to multitask, prioritize, and manage time effectively.
- A patient and empathetic demeanor when dealing with customers.
- Comfortable working in a hybrid environment, balancing remote and office-based tasks.
- Proficiency in Microsoft Office Suite.
- Located in or willing to commute to Pretoria, Gauteng, ZA for scheduled in-office days.
- A team-player attitude with a commitment to achieving collective goals.
- Competitive salary and performance incentives.
- Comprehensive health insurance package.
- Opportunities for career growth within the company.
- Paid time off and company holidays.
- Access to subsidized Canteen facilities when in the office.
- Employee discount on company products.
- Training and development programs to enhance skills.
- Modern office environment and collaborative team culture.
- Contribution to retirement fund.
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4
Job Description
About the Role
Our client, a prominent retail organization, is seeking an enthusiastic and detail-oriented Customer Experience Coordinator to join their team. This role is crucial in enhancing the overall customer journey, ensuring satisfaction and loyalty across all touchpoints. As a Customer Experience Coordinator based in **Welkom, Free State, ZA**, you will be responsible for implementing initiatives that elevate the customer experience, analyzing feedback, and collaborating with various departments to drive improvements. This position offers a dynamic work environment with a focus on customer-centric strategies and a hybrid work arrangement that blends office collaboration with remote flexibility. You will be a key advocate for the customer within the organization.
Key Responsibilities- Develop and implement strategies to improve customer satisfaction and loyalty.
- Analyze customer feedback from various channels (surveys, reviews, social media) to identify areas for improvement.
- Collaborate with marketing, sales, and operations teams to ensure a consistent brand experience.
- Coordinate customer outreach programs and loyalty initiatives.
- Manage customer feedback databases and generate regular reports on key CX metrics.
- Assist in the training of staff on customer service best practices.
- Monitor and respond to customer inquiries and feedback across digital platforms.
- Identify pain points in the customer journey and propose solutions.
- Organize and facilitate customer focus groups and feedback sessions.
- Contribute to the development of customer journey maps and personas.
- Minimum of 2 years of experience in customer service, marketing, or a related field with a focus on customer experience.
- Strong understanding of customer journey mapping and feedback analysis.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in using CRM software and customer feedback tools.
- Ability to work collaboratively with cross-functional teams.
- Strong analytical skills and attention to detail.
- Experience in the retail sector is advantageous.
- Ability to work effectively in a hybrid model, commuting to **Welkom, Free State, ZA** as needed.
- Creative thinking and a passion for delivering exceptional customer experiences.
- Adaptability and a willingness to learn new tools and techniques.
Our client offers a competitive salary commensurate with experience, plus potential for performance-based incentives. Comprehensive medical aid and a retirement fund are provided. Employees benefit from ongoing training and development opportunities to enhance their skills. This hybrid role offers flexibility and supports a healthy work-life balance. Opportunities for career growth within a reputable organization are available. Join a company that truly values customer satisfaction and employee development.
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5
Job Description
About the Role Our client, a forward-thinking e-commerce platform, is seeking an exceptional Customer Experience Lead to spearhead their customer support and engagement initiatives from Bloemfontein, Free State . This role is pivotal in shaping and enhancing the customer journey, ensuring every interaction with the brand is positive, memorable, and efficient. The ideal candidate will be passionate about customer service, possess strong analytical and problem-solving skills, and have a proven ability to lead and inspire a team. You will be responsible for developing customer service strategies, managing support channels, analyzing customer feedback, and driving initiatives to improve customer satisfaction and loyalty. This is a fantastic opportunity to make a significant impact on a rapidly growing online business and build a reputation for excellence in customer care. You will champion the voice of the customer throughout the organization. This role requires a strategic mindset and a deep understanding of customer relationship management principles. Embrace the chance to lead from the heart of South Africa. Key Responsibilities
- Develop and implement comprehensive customer experience strategies to enhance customer satisfaction and loyalty.
- Lead and manage a team of customer service representatives, providing training, coaching, and performance feedback.
- Oversee all customer support channels, including email, phone, live chat, and social media, ensuring timely and effective responses.
- Analyze customer feedback, support tickets, and user behavior data to identify trends, pain points, and areas for improvement.
- Develop and maintain customer service protocols, FAQs, and knowledge base articles.
- Collaborate with product and marketing teams to communicate customer insights and advocate for customer needs.
- Design and implement customer loyalty programs and initiatives.
- Monitor key customer experience metrics (e.g., CSAT, NPS, churn rate) and report on performance.
- Manage customer escalations and resolve complex issues with empathy and professionalism.
- Stay abreast of the latest trends and best practices in customer experience management.
- Minimum of 4 years of experience in customer service management, customer experience, or a related field.
- Proven ability to lead and motivate a customer support team.
- Strong understanding of customer service principles, CRM software, and support ticketing systems.
- Excellent analytical and problem-solving skills, with the ability to interpret data and drive insights.
- Exceptional communication, interpersonal, and conflict-resolution skills.
- Experience in developing and implementing customer experience strategies.
- Ability to work remotely and manage a team effectively, based in Bloemfontein, Free State .
- Proficiency in using various communication and collaboration tools.
- A passion for delivering outstanding customer service and advocating for the customer.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field is preferred.
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6