21 Student Assistance jobs in South Africa

Direct Reporting Line:
Head Academic

Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

• Responsible for the day-to-day administrative support of the campus Academic department across all School/s and Programmes.
• Compiles, manages and distributes academic reports as required by the campus Academic School/s.
• Captures student notes in the academic system as and when required.
• Collaborates with other members of the Academic team (and other departments where applicable) to prepare for, and meet the requirements of the campus PULSE and Groups Internal Audits.
• Provides academic and administrative support during the campus registration period, including calling for student retention initiatives.
• Supports the Head: Academic with the Student Evaluation of Teaching (SETS) requirements.
• Attends the Academic department meetings and records minutes at these meetings when required.
• Assists with student disciplinary hearings as and when required.
• Meets project deadlines as determined by the National office and/or the Head: Academic

• Responsible for the day-to-day administrative management of the campus Lecturing (Independent Contractor) team within the relevant School/s.
• Supports the Programme Manager/s in managing the Lecturers and addresses or directs their queries timeously and accurately.
• Monitors the lecturer's administrative performance, for example: the timeous submission of timesheets and documentation aligned with audit requirements and company policy.
• Captures information on the Direct Academic Student Engagement (DASE) tracker and ensures that this tracker is kept up-to-date and accurate at all times.
• Manages lecturing loads by way of module allocations i.e. Direct Academic Student Engagement tracking (DASE/non-DASE) to ensure the permissible maximum hours are adhered to and are not exceeded.
• Proactively monitors the Direct Academic Student Engagement (DASE) tracker and reports any Lecturers nearing the maximum permissible hourly allocation to the Head: Academic and relevant Programme Manager/s immediately to ensure that the hours are managed carefully thereafter and not exceeded.
• Manages and notifies the relevant lecturers of any changes that may affect their designated programmes.
• Collaborates with the relevant parties (Head: Academic, Programme Managers and the Junior HR Officer: Academic) to advertise campus Lecturer vacancies.
• Provides first line screening support of Lecturer applications and sets up interviews for shortlisted candidates.
• Attends mock lectures where required as part of the candidate screening process.
• Applies for Academic (Classification of Educational Subject Matter: CESM) approval on the HR & Payroll System to determine what module/s each Independent Contractor is approved to lecture on, and ensures that approvals are awarded by the Central Academic Team (CAT) prior to giving the Junior HR Officer: Academic the details to draw up the relevant Independent Contractor Agreements and related Annexures.
• Collaborates with the Junior HR Officer: Academic on the Lecturer appointment process to ensure that the process is streamlined and all audit and policy/process requirements are met prior to any Independent Contractor Agreements being issued or work being offered or carried out.
• Provides the Junior HR Officer: Academic with the relevant lecturing schedules needed to complete the Independent Contractor Agreements and associated Annexures.
• First level approver for the Lecturer timesheet approval process on the HR & Payroll system.
• Collaborates with the campus Capacity Planning and Timetabling Centre to fulfil the timesheet approval function and checks timeously in the HR & Payroll system on a monthly basis in accordance with the payroll deadlines to ensure that all timesheets are approved and any queries are resolved before the timesheet cut off date.
• Works with the Academic Department in driving lecturer evaluations.
• Keeps in constant communication with the Capacity Planning and Timetabling Centre to inform them of module allocation and Lecturer details so that they can set up the relevant VCConnect email addresses and account details timeously.
• Ensures that all new Lecturers are invited to attend the semester Induction and Orientation sessions as part of their onboarding process.
  

• Assists the Academic department with the co-ordination of academic workshops when required.
• Assists in identifying at risk students and lecturers and directs academic related queries to the relevant Academic team member timeously.
• Liaises with the Capacity Planning and Timetabling Centre and manages the Programme Managers class visit schedule on a regular basis.
• Addresses queries with the relevant National office Academic Support team members, and rolls-out directives or projects as and when required.
• Collaborates with all departments on campus to facilitate optimal performance within the portfolio or scope of duties.
• Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the role.

• Advanced administrative and organisational skills
• Computer and system proficiency
• Problem solving skills
• Advanced communication
• Time management & prioritisation skills
• Best suited to a friendly, organised and methodical person who works accurately and is able to handle pressure.

• Minimum of a National Diploma/Advanced Certificate (NQF Level 6). However, candidates in their final year of their studies (NQF Level 6) who are currently employed at the company will also be considered for the role.
• Advanced Diploma or Degree (NQF Level 7) advantageous.

• Minimum of two years administrative experience, ideally within a tertiary academic environment.

Working Hours:

• Monday to Friday: 08:00 -17:00

Salary:

• Competitive salary commensurate with experience.

Benefits:

• Lifelong learning opportunities through LinkedIn Learning subscriptions.
• Staff and family discounts on educational programs within our brand portfolio.
• Incentive bonus structure based on performance and achievement of goals.
• Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.
• Birthday vouchers to celebrate your special day.
• Competitive annual leave allowance for well-deserved time off and rejuvenation.

Application Response:

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.

Technical Support:

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance :

• Responsible for the day-to-day administrative support of the campus Academic department across all School/s and Programmes.
• Compiles, manages and distributes academic reports as required by the campus Academic School/s.
• Captures student notes in the academic system as and when required.
• Collaborates with other members of the Academic team (and other departments where applicable) to prepare for, and meet the requirements of the campus PULSE and Groups Internal Audits.
• Provides academic and administrative support during the campus registration period, including calling for student retention initiatives.
• Supports the Head: Academic with the Student Evaluation of Teaching (SETS) requirements.
• Attends the Academic department meetings and records minutes at these meetings when required.
• Assists with student disciplinary hearings as and when required.
• Meets project deadlines as determined by the National office and/or the Head: Academic
  
  

• Responsible for the day-to-day administrative management of the campus Lecturing (Independent Contractor) team within the relevant School/s.
• Supports the Programme Manager/s in managing the Lecturers and addresses or directs their queries timeously and accurately.
• Monitors the lecturer's administrative performance, for example: the timeous submission of timesheets and documentation aligned with audit requirements and company policy.
• Captures information on the Direct Academic Student Engagement (DASE) tracker and ensures that this tracker is kept up-to-date and accurate at all times.
• Manages lecturing loads by way of module allocations i.e. Direct Academic Student Engagement tracking (DASE/non-DASE) to ensure the permissible maximum hours are adhered to and are not exceeded.
• Proactively monitors the Direct Academic Student Engagement (DASE) tracker and reports any Lecturers nearing the maximum permissible hourly allocation to the Head: Academic and relevant Programme Manager/s immediately to ensure that the hours are managed carefully thereafter and not exceeded.
• Manages and notifies the relevant lecturers of any changes that may affect their designated programmes.
• Collaborates with the relevant parties (Head: Academic, Programme Managers and the Junior HR Officer: Academic) to advertise campus Lecturer vacancies.
• Provides first line screening support of Lecturer applications and sets up interviews for shortlisted candidates.
• Attends mock lectures where required as part of the candidate screening process.
• Applies for Academic (Classification of Educational Subject Matter: CESM) approval on the HR & Payroll System to determine what module/s each Independent Contractor is approved to lecture on, and ensures that approvals are awarded by the Central Academic Team (CAT) prior to giving the Junior HR Officer: Academic the details to draw up the relevant Independent Contractor Agreements and related Annexures.
• Collaborates with the Junior HR Officer: Academic on the Lecturer appointment process to ensure that the process is streamlined and all audit and policy/process requirements are met prior to any Independent Contractor Agreements being issued or work being offered or carried out.
• Provides the Junior HR Officer: Academic with the relevant lecturing schedules needed to complete the Independent Contractor Agreements and associated Annexures.
• First level approver for the Lecturer timesheet approval process on the HR & Payroll system.
• Collaborates with the campus Capacity Planning and Timetabling Centre to fulfil the timesheet approval function and checks timeously in the HR & Payroll system on a monthly basis in accordance with the payroll deadlines to ensure that all timesheets are approved and any queries are resolved before the timesheet cut off date.
• Works with the Academic Department in driving lecturer evaluations.
• Keeps in constant communication with the Capacity Planning and Timetabling Centre to inform them of module allocation and Lecturer details so that they can set up the relevant VCConnect email addresses and account details timeously.
• Ensures that all new Lecturers are invited to attend the semester Induction and Orientation sessions as part of their onboarding process.
  
  

• Assists the Academic department with the co-ordination of academic workshops when required.
• Assists in identifying at risk students and lecturers and directs academic related queries to the relevant Academic team member timeously.
• Liaises with the Capacity Planning and Timetabling Centre and manages the Programme Managers class visit schedule on a regular basis.
• Addresses queries with the relevant National office Academic Support team members, and rolls-out directives or projects as and when required.
• Collaborates with all departments on campus to facilitate optimal performance within the portfolio or scope of duties.
• Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the role.
  
  

• Advanced administrative and organisational skills
• Computer and system proficiency
• Problem solving skills
• Advanced communication
• Time management & prioritisation skills
• Best suited to a friendly, organised and methodical person who works accurately and is able to handle pressure.
  
  

• Minimum of a National Diploma/Advanced Certificate (NQF Level 6). However, candidates in their final year of their studies (NQF Level 6) who are currently employed at the company will also be considered for the role.
• Advanced Diploma or Degree (NQF Level 7) advantageous.
  
  

• Minimum of two years administrative experience, ideally within a tertiary academic environment.
  
  

• Monday to Friday: 08:00 -17:00
  
  

• Competitive salary commensurate with experience.
  
  

• Lifelong learning opportunities through LinkedIn Learning subscriptions.
• Staff and family discounts on educational programs within our brand portfolio.
• Incentive bonus structure based on performance and achievement of goals.
• Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.
• Birthday vouchers to celebrate your special day.
• Competitive annual leave allowance for well-deserved time off and rejuvenation.
  
  

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.
  
  

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance :

Direct Reporting Line:
Head Academic

Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

• Responsible for the day-to-day administrative support of the campus Academic department across all School/s and Programmes.
• Compiles, manages and distributes academic reports as required by the campus Academic School/s.
• Captures student notes in the academic system as and when required.
• Collaborates with other members of the Academic team (and other departments where applicable) to prepare for, and meet the requirements of the campus PULSE and Groups Internal Audits.
• Provides academic and administrative support during the campus registration period, including calling for student retention initiatives.
• Supports the Head: Academic with the Student Evaluation of Teaching (SETS) requirements.
• Attends the Academic department meetings and records minutes at these meetings when required.
• Assists with student disciplinary hearings as and when required.
• Meets project deadlines as determined by the National office and/or the Head: Academic

• Responsible for the day-to-day administrative management of the campus Lecturing (Independent Contractor) team within the relevant School/s.
• Supports the Programme Manager/s in managing the Lecturers and addresses or directs their queries timeously and accurately.
• Monitors the lecturer's administrative performance, for example: the timeous submission of timesheets and documentation aligned with audit requirements and company policy.
• Captures information on the Direct Academic Student Engagement (DASE) tracker and ensures that this tracker is kept up-to-date and accurate at all times.
• Manages lecturing loads by way of module allocations i.e. Direct Academic Student Engagement tracking (DASE/non-DASE) to ensure the permissible maximum hours are adhered to and are not exceeded.
• Proactively monitors the Direct Academic Student Engagement (DASE) tracker and reports any Lecturers nearing the maximum permissible hourly allocation to the Head: Academic and relevant Programme Manager/s immediately to ensure that the hours are managed carefully thereafter and not exceeded.
• Manages and notifies the relevant lecturers of any changes that may affect their designated programmes.
• Collaborates with the relevant parties (Head: Academic, Programme Managers and the Junior HR Officer: Academic) to advertise campus Lecturer vacancies.
• Provides first line screening support of Lecturer applications and sets up interviews for shortlisted candidates.
• Attends mock lectures where required as part of the candidate screening process.
• Applies for Academic (Classification of Educational Subject Matter: CESM) approval on the HR & Payroll System to determine what module/s each Independent Contractor is approved to lecture on, and ensures that approvals are awarded by the Central Academic Team (CAT) prior to giving the Junior HR Officer: Academic the details to draw up the relevant Independent Contractor Agreements and related Annexures.
• Collaborates with the Junior HR Officer: Academic on the Lecturer appointment process to ensure that the process is streamlined and all audit and policy/process requirements are met prior to any Independent Contractor Agreements being issued or work being offered or carried out.
• Provides the Junior HR Officer: Academic with the relevant lecturing schedules needed to complete the Independent Contractor Agreements and associated Annexures.
• First level approver for the Lecturer timesheet approval process on the HR & Payroll system.
• Collaborates with the campus Capacity Planning and Timetabling Centre to fulfil the timesheet approval function and checks timeously in the HR & Payroll system on a monthly basis in accordance with the payroll deadlines to ensure that all timesheets are approved and any queries are resolved before the timesheet cut off date.
• Works with the Academic Department in driving lecturer evaluations.
• Keeps in constant communication with the Capacity Planning and Timetabling Centre to inform them of module allocation and Lecturer details so that they can set up the relevant VCConnect email addresses and account details timeously.
• Ensures that all new Lecturers are invited to attend the semester Induction and Orientation sessions as part of their onboarding process.
  

• Assists the Academic department with the co-ordination of academic workshops when required.
• Assists in identifying at risk students and lecturers and directs academic related queries to the relevant Academic team member timeously.
• Liaises with the Capacity Planning and Timetabling Centre and manages the Programme Managers class visit schedule on a regular basis.
• Addresses queries with the relevant National office Academic Support team members, and rolls-out directives or projects as and when required.
• Collaborates with all departments on campus to facilitate optimal performance within the portfolio or scope of duties.
• Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the role.

• Advanced administrative and organisational skills
• Computer and system proficiency
• Problem solving skills
• Advanced communication
• Time management & prioritisation skills
• Best suited to a friendly, organised and methodical person who works accurately and is able to handle pressure.

• Minimum of a National Diploma/Advanced Certificate (NQF Level 6). However, candidates in their final year of their studies (NQF Level 6) who are currently employed at the company will also be considered for the role.
• Advanced Diploma or Degree (NQF Level 7) advantageous.

• Minimum of two years administrative experience, ideally within a tertiary academic environment.

Working Hours:

• Monday to Friday: 08:00 -17:00

Salary:

• Competitive salary commensurate with experience.

Benefits:

• Lifelong learning opportunities through LinkedIn Learning subscriptions.
• Staff and family discounts on educational programs within our brand portfolio.
• Incentive bonus structure based on performance and achievement of goals.
• Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.
• Birthday vouchers to celebrate your special day.
• Competitive annual leave allowance for well-deserved time off and rejuvenation.

Application Response:

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.

Technical Support:

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance :

Listing reference: manco_000656

Listing status: Online

Apply by: 19 January 2025

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

CORE FUNCTIONS

MANCOSA is a leading provider of innovative online distance education. We are dedicated to delivering high-quality educational experiences and support to our students across various platforms. We are seeking a dedicated and detail-oriented Academic Support Coordinator to join our team. This role is essential in managing academic content, providing student support, and ensuring the overall quality of our academic services. The successful candidate will coordinate content management, engage with students, handle administrative tasks, and support institutional activities.

CORE FUNCTIONS INCLUDE:

1. Academic Content Management
   1. Coordinate the creation, maintenance, and quality assurance of academic content.
   2. Ensure all online resources are current and accessible on the Learner Management System (LMS).
   3. Conduct peer-to-peer quality checks, upload academic content and recorded webinars.
   4. Maintain repositories of academic content, track updates and changes, and oversee the quality assurance process.
2. Student Support and Engagement
   1. Provide academic advice and support to students through various channels.
   2. Facilitate student engagement activities, academic support webinars, and coordinate student orientation.
   3. Monitor and report on “At Risk” students, assist with intervention plans, and offer personalized support.
   4. Resolve academic-related queries, handle student consultations, and support Online Summative Assessments (OSA) sessions.
3. Administrative Duties
   1. Manage academic delivery tasks, including coordinating lecture plans and school meetings.
   2. Create and maintain trackers for faculty programmes, modules, and student data.
   3. Handle administrative processes such as credit applications and transfer requests.
   4. Support APLs and APCs in planning and organizing programme-related activities, and monitor “At Risk” modules and programmes.
4. Quality Assurance and Reporting
   1. Conduct quality assurance of recorded webinars and academic content.
   2. Prepare reports and recommendations to enhance academic service delivery.
   3. Monitor and resolve escalated queries efficiently.
5. Institutional Activities
   1. Support students during orientation and other institutional activities.
   2. Organize and conduct live academic support webinars, and collaborate with APLs and APCs.
   3. Coordinate meetings and engagement sessions, and assist in programme review cycles and benchmarking exercises.

Essential Experience: Minimum 1-2 years in Learner Management System administration/coordination and academic administrative background

1. Demonstrate academic acumen and relevant administration functions in the education spectrum.
2. Knowledge of content upload and webinar processes.
3. Strong organizational, planning, and attention to detail skills.
4. Ability to implement processes and procedures for projects.
5. Exceptional interpersonal and communication skills.
6. Proficient in Microsoft Office (Excel, Word, PowerPoint).
7. Strong reporting and analytical skills.

Physical Requirements:

1. Must be capable of working with visual and auditory input.

Special Conditions:

1. Willingness to work overtime when required.

Listing reference: manco_000656

Listing status: Online

Apply by: 19 January 2025

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

CORE FUNCTIONS

MANCOSA is a leading provider of innovative online distance education. We are dedicated to delivering high-quality educational experiences and support to our students across various platforms. We are seeking a dedicated and detail-oriented Academic Support Coordinator to join our team. This role is essential in managing academic content, providing student support, and ensuring the overall quality of our academic services. The successful candidate will coordinate content management, engage with students, handle administrative tasks, and support institutional activities.

CORE FUNCTIONS INCLUDE:

1. Academic Content Management
   1. Coordinate the creation, maintenance, and quality assurance of academic content.
   2. Ensure all online resources are current and accessible on the Learner Management System (LMS).
   3. Conduct peer-to-peer quality checks, upload academic content and recorded webinars.
   4. Maintain repositories of academic content, track updates and changes, and oversee the quality assurance process.
2. Student Support and Engagement
   1. Provide academic advice and support to students through various channels.
   2. Facilitate student engagement activities, academic support webinars, and coordinate student orientation.
   3. Monitor and report on “At Risk” students, assist with intervention plans, and offer personalized support.
   4. Resolve academic-related queries, handle student consultations, and support Online Summative Assessments (OSA) sessions.
3. Administrative Duties
   1. Manage academic delivery tasks, including coordinating lecture plans and school meetings.
   2. Create and maintain trackers for faculty programmes, modules, and student data.
   3. Handle administrative processes such as credit applications and transfer requests.
   4. Support APLs and APCs in planning and organizing programme-related activities, and monitor “At Risk” modules and programmes.
4. Quality Assurance and Reporting
   1. Conduct quality assurance of recorded webinars and academic content.
   2. Prepare reports and recommendations to enhance academic service delivery.
   3. Monitor and resolve escalated queries efficiently.
5. Institutional Activities
   1. Support students during orientation and other institutional activities.
   2. Organize and conduct live academic support webinars, and collaborate with APLs and APCs.
   3. Coordinate meetings and engagement sessions, and assist in programme review cycles and benchmarking exercises.

Essential Experience: Minimum 1-2 years in Learner Management System administration/coordination and academic administrative background

1. Demonstrate academic acumen and relevant administration functions in the education spectrum.
2. Knowledge of content upload and webinar processes.
3. Strong organizational, planning, and attention to detail skills.
4. Ability to implement processes and procedures for projects.
5. Exceptional interpersonal and communication skills.
6. Proficient in Microsoft Office (Excel, Word, PowerPoint).
7. Strong reporting and analytical skills.

Physical Requirements:

1. Must be capable of working with visual and auditory input.

Special Conditions:

1. Willingness to work overtime when required.

Randburg, South Africa | Posted on 04 / 03 / Lyceum is the trusted choice for over a century of quality education in South Africa.

Our unique approach combines accredited programmes with flexible distance learning, making it easier to balance your studies with your lifestyle.

With thousands of students empowered to achieve their goals, we provide an innovative platform for success.

Experience a learning environment that prioritises your growth and career advancement while giving you the freedom to learn on your terms.

Job Summary: The Student Support Consultant provides holistic academic and administrative support to students to foster academic success, engagement, and retention.

The incumbent serves as a key liaison between students and various institutional departments, contributing to the creation of an enabling learning environment, particularly in a distance and digital learning context.

This role is pivotal in ensuring compliance with regulatory expectations relating to student support in private higher education.

1. Academic Guidance and Student Engagement (20%)
2. Conduct one-on-one and group academic advising sessions, focusing on academic literacies, study techniques, and time management.
3. Monitor student academic engagement using LMS analytics, flags, and institutional dashboards to identify at-risk students.
4. Facilitate academic workshops and collaborate with academic staff to embed support mechanisms.
5. Promote participation in academic enrichment initiatives.

1. Administrative Support and Coordination (15%)
2. Assist in the onboarding and orientation of new students, ensuring smooth assimilation into the institution's academic environment.
3. Coordinate and maintain accurate student records, including attendance, academic progress, intervention records, and other pertinent student information.
4. Compile detailed reports on student retention, engagement, and academic intervention effectiveness for submission to relevant committees or management.

1. At-Risk Student Identification and Intervention (20%)
2. Proactively identify academically at-risk students using institutional tools aligned with the approved Student Success and Retention Framework.
3. Track student progress in collaboration with Programme Coordinators and initiate interventions.
4. Maintain documented intervention records as required for internal and external audit purposes.

1. Student Liaison and Communication (10%)
2. Serve as the primary point of contact for students, addressing queries related to academic progress, support systems, policies, regulations, and institutional procedures.
3. Facilitate communication between students and faculty members or relevant departments, ensuring timely resolutions of academic-related matters.
4. Maintain open, empathetic, and professional communication channels, ensuring students feel valued, respected, and supported.
5. Escalate unresolved or sensitive matters to appropriate departments while ensuring professional student communication is maintained.
6. Provide timely feedback and updates to students regarding academic support interventions.

1. Crisis Intervention and Referral (10%)
2. Identify students at risk of academic exclusion or attrition, proactively providing appropriate guidance, support, or referrals.
3. Collaborate with specialized institutional departments (psychological services, finance, and student wellness) to assist students facing broader personal, emotional, or financial challenges.
4. Refer complex academic or non-academic student concerns to appropriate institutional authorities.

1. Quality Assurance, Compliance, and Institutional Collaboration (15%)
2. Ensure compliance with Lyceum College's academic policies, procedures, and regulatory standards prescribed by the CHE and DHET.
3. Participate actively in internal audits and quality assurance exercises related to student academic support services.
4. Contribute to ongoing policy refinement and procedural development within the Student Support Services unit.
5. Ensure student support services are delivered in alignment with institutional policies and regulatory standards. Contribute to drafting student support policies, SOPs, and self-evaluation reports as part of the institutional quality agenda.

1. Student Development and Training (5%)
2. Facilitate training sessions for students on academic literacies, effective study methods, referencing skills, and digital proficiency.
3. Engage in personal professional development to stay abreast of best practices in student support and higher education trends.
4. Collaborate with the Digital Literacy and Library team on the rollout of academic literacies and foundational competencies.
5. Assist in developing support resources and asynchronous learning content (e.g., videos, toolkits).

1. Institutional Committees and Stakeholder Engagement (5%)
2. Represent Student Support Services in faculty meetings, academic forums, and relevant committees.
3. Participate actively in institutional committees, contributing to the enhancement of student-related policies and procedures.
4. Provide feedback to management on trends and challenges affecting student retention, engagement, and progression.

1. Educational Qualifications: A Bachelor's degree in Education (preferably with a focus on Learner Support, Inclusive Education, or Academic Development), Social Work, Public Administration (with exposure to student services or academic governance), Development Studies, or Communication (with student-centered support components).

2. Additional Qualifications: A Postgraduate qualification in Education, Student Support, or Counseling will be advantageous.

At least three years of experience in student support, student affairs, academic advising, or counseling within a higher education environment.

Familiarity with distance and digital learning environments and proficiency with digital academic platforms.

Excellent interpersonal and communication skills.

Strong ability in academic counseling, student advising, or pastoral care.

Exceptional organizational and administrative capabilities.

High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with LMS platforms like Moodle.

Critical thinking, problem-solving, and decision-making skills.

Ability to maintain confidentiality, demonstrate empathy, and work sensitively with diverse student populations.

Knowledge of regulatory frameworks governing private higher education in South Africa, including CHE and DHET requirements.

Demonstrated data management, reporting, and analytical skills relevant to student support and retention analytics.

Student-centered approach with strong interpersonal and motivational skills.

Professionalism, reliability, and integrity.

Excellent organizational skills and the ability to handle multiple tasks simultaneously.

Commitment to continuous professional development and institutional goals.

Randburg, South Africa | Posted on 04/03/2025

Lyceum is the trusted choice for over a century of quality education in South Africa. Our unique approach combines accredited programmes with flexible distance learning, making it easier to balance your studies with your lifestyle.

With thousands of students empowered to achieve their goals, we provide an innovative platform for success.

Experience a learning environment that prioritises your growth and career advancement while giving you the freedom to learn on your terms.

Job Summary:

The Student Support Consultant provides holistic academic and administrative support to students to foster academic success, engagement, and retention. The incumbent serves as a key liaison between students and various institutional departments, contributing to the creation of an enabling learning environment, particularly in a distance and digital learning context. This role is pivotal in ensuring compliance with regulatory expectations relating to student support in private higher education.

KEY RESPONSIBILITIES

1. Academic Guidance and Student Engagement (20%)

• Conduct one-on-one and group academic advising sessions, focusing on academic literacies, study techniques, and time management.
• Monitor student academic engagement using LMS analytics, flags, and institutional dashboards to identify at-risk students.
• Facilitate academic workshops and collaborate with academic staff to embed support mechanisms.
• Promote participation in academic enrichment initiatives.
  

• Assist in the onboarding and orientation of new students, ensuring smooth assimilation into the institution’s academic environment.
• Coordinate and maintain accurate student records, including attendance, academic progress, intervention records, and other pertinent student information.
• Compile detailed reports on student retention, engagement, and academic intervention effectiveness for submission to relevant committees or management.
  

• Proactively identify academically at-risk students using institutional tools aligned with the approved Student Success and Retention Framework.
• Track student progress in collaboration with Programme Coordinators and initiate interventions.
• Maintain documented intervention records as required for internal and external audit purposes.
  

• Serve as the primary point of contact for students, addressing queries related to academic progress, support systems, policies, regulations, and institutional procedures.
• Facilitate communication between students and faculty members or relevant departments, ensuring timely resolutions of academic-related matters.
• Maintain open, empathetic, and professional communication channels, ensuring students feel valued, respected, and supported.
• Escalate unresolved or sensitive matters to appropriate departments while ensuring professional student communication is maintained.
• Provide timely feedback and updates to students regarding academic support interventions

• Identify students at risk of academic exclusion or attrition, proactively providing appropriate guidance, support, or referrals.
• Collaborate with specialized institutional departments (psychological services, finance and student wellness) to assist students facing broader personal, emotional, or financial challenges.
• Refer complex academic or non-academic student concerns to appropriate institutional authorities.

• Ensure compliance with Lyceum College’s academic policies, procedures, and regulatory standards prescribed by the Council on Higher Education (CHE) and Department of Higher Education and Training (DHET).
• Participate actively in internal audits and quality assurance exercises related to student academic support services.
• Contribute to ongoing policy refinement and procedural development within the Student Support Services unit.
• Ensure student support services are delivered in alignment with institutional policies and regulatory standards
• Contribute to the drafting of student support policies, SOPs, and self-evaluation reports as part of the institutional quality agenda.

• Facilitate training sessions for students on academic literacies, effective study methods, referencing skills, and digital proficiency.
  
• Regularly engage in personal professional development to stay abreast of best practices in student support and higher education trends.
• Collaborate with the Digital Literacy and Library team on the rollout of academic literacies and foundational competencies.
• Assist in developing support resources and asynchronous learning content (e.g., videos, toolkits).

• Represent Student Support Services in faculty meetings, academic forums, and relevant committees.
• Participate actively in institutional committees, contributing to the enhancement of student-related policies and procedures.
• Provide feedback to management on trends and challenges affecting student retention, engagement, and progression.

REQUIREMENTS OF THE JOB

1. A Bachelor’s degree in one of the following (or closely related) fields is required:

• Education (preferably with a focus on Learner Support, Inclusive Education, or Academic Development)
• Social Work
• Public Administration (with exposure to student services or academic governance)
• Development Studies or Communication (with student-centered support components)

3. At least three years of experience in student support, student affairs, academic advising, or counseling within a higher education environment.

4. Familiarity with distance and digital learning environments and proficiency with digital academic platforms.

• Excellent interpersonal and communication skills.
  
• Strong ability in academic counseling, student advising, or pastoral care.
  
• Exceptional organizational and administrative capabilities.
  
• High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with Learning Management Systems (LMS), such as Moodle.
  
• Critical thinking, problem-solving, and decision-making skills.
  
• Ability to maintain confidentiality, demonstrate empathy, and work sensitively with diverse student populations.
  
• Experience and knowledge of the regulatory frameworks governing private higher education in South Africa, including CHE and DHET requirements.
• Demonstrated ability in data management, reporting, and analytical skills relevant to student support and retention analytics.

• Student-centered approach with strong interpersonal and motivational skills.
• Professionalism, reliability, and integrity in conduct and interactions.
• Excellent organizational skills and the capacity to handle multiple tasks simultaneously.
• Commitment to continuous professional improvement and institutional goals.

Randburg, South Africa | Posted on 04/03/2025

Lyceum is the trusted choice for over a century of quality education in South Africa. Our unique approach combines accredited programmes with flexible distance learning, making it easier to balance your studies with your lifestyle.

With thousands of students empowered to achieve their goals, we provide an innovative platform for success.

Experience a learning environment that prioritises your growth and career advancement while giving you the freedom to learn on your terms.

Job Summary:

The Student Support Consultant provides holistic academic and administrative support to students to foster academic success, engagement, and retention. The incumbent serves as a key liaison between students and various institutional departments, contributing to the creation of an enabling learning environment, particularly in a distance and digital learning context. This role is pivotal in ensuring compliance with regulatory expectations relating to student support in private higher education.

KEY RESPONSIBILITIES

1. Academic Guidance and Student Engagement (20%)

• Conduct one-on-one and group academic advising sessions, focusing on academic literacies, study techniques, and time management.
• Monitor student academic engagement using LMS analytics, flags, and institutional dashboards to identify at-risk students.
• Facilitate academic workshops and collaborate with academic staff to embed support mechanisms.
• Promote participation in academic enrichment initiatives.
  

• Assist in the onboarding and orientation of new students, ensuring smooth assimilation into the institution’s academic environment.
• Coordinate and maintain accurate student records, including attendance, academic progress, intervention records, and other pertinent student information.
• Compile detailed reports on student retention, engagement, and academic intervention effectiveness for submission to relevant committees or management.
  

• Proactively identify academically at-risk students using institutional tools aligned with the approved Student Success and Retention Framework.
• Track student progress in collaboration with Programme Coordinators and initiate interventions.
• Maintain documented intervention records as required for internal and external audit purposes.
  

• Serve as the primary point of contact for students, addressing queries related to academic progress, support systems, policies, regulations, and institutional procedures.
• Facilitate communication between students and faculty members or relevant departments, ensuring timely resolutions of academic-related matters.
• Maintain open, empathetic, and professional communication channels, ensuring students feel valued, respected, and supported.
• Escalate unresolved or sensitive matters to appropriate departments while ensuring professional student communication is maintained.
• Provide timely feedback and updates to students regarding academic support interventions

• Identify students at risk of academic exclusion or attrition, proactively providing appropriate guidance, support, or referrals.
• Collaborate with specialized institutional departments (psychological services, finance and student wellness) to assist students facing broader personal, emotional, or financial challenges.
• Refer complex academic or non-academic student concerns to appropriate institutional authorities.

• Ensure compliance with Lyceum College’s academic policies, procedures, and regulatory standards prescribed by the Council on Higher Education (CHE) and Department of Higher Education and Training (DHET).
• Participate actively in internal audits and quality assurance exercises related to student academic support services.
• Contribute to ongoing policy refinement and procedural development within the Student Support Services unit.
• Ensure student support services are delivered in alignment with institutional policies and regulatory standards
• Contribute to the drafting of student support policies, SOPs, and self-evaluation reports as part of the institutional quality agenda.

• Facilitate training sessions for students on academic literacies, effective study methods, referencing skills, and digital proficiency.
  
• Regularly engage in personal professional development to stay abreast of best practices in student support and higher education trends.
• Collaborate with the Digital Literacy and Library team on the rollout of academic literacies and foundational competencies.
• Assist in developing support resources and asynchronous learning content (e.g., videos, toolkits).

• Represent Student Support Services in faculty meetings, academic forums, and relevant committees.
• Participate actively in institutional committees, contributing to the enhancement of student-related policies and procedures.
• Provide feedback to management on trends and challenges affecting student retention, engagement, and progression.

REQUIREMENTS OF THE JOB

1. A Bachelor’s degree in one of the following (or closely related) fields is required:

• Education (preferably with a focus on Learner Support, Inclusive Education, or Academic Development)
• Social Work
• Public Administration (with exposure to student services or academic governance)
• Development Studies or Communication (with student-centered support components)

3. At least three years of experience in student support, student affairs, academic advising, or counseling within a higher education environment.

4. Familiarity with distance and digital learning environments and proficiency with digital academic platforms.

• Excellent interpersonal and communication skills.
  
• Strong ability in academic counseling, student advising, or pastoral care.
  
• Exceptional organizational and administrative capabilities.
  
• High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with Learning Management Systems (LMS), such as Moodle.
  
• Critical thinking, problem-solving, and decision-making skills.
  
• Ability to maintain confidentiality, demonstrate empathy, and work sensitively with diverse student populations.
  
• Experience and knowledge of the regulatory frameworks governing private higher education in South Africa, including CHE and DHET requirements.
• Demonstrated ability in data management, reporting, and analytical skills relevant to student support and retention analytics.

• Student-centered approach with strong interpersonal and motivational skills.
• Professionalism, reliability, and integrity in conduct and interactions.
• Excellent organizational skills and the capacity to handle multiple tasks simultaneously.
• Commitment to continuous professional improvement and institutional goals.

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

The core purpose of the job is to comply with initiatives relating to the key institutional objectives: growth, stakeholder engagement, and operational and academic excellence. In doing so, the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

• Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
• Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
• Actioning the appropriate follow-up mechanism for Cancellations, Deferrals and Change of Electives (COE) in accordance with the SOP.
• Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
• Reporting daily targets in accordance with key tracking points to the unit line manager and through discussions provide suggestions for the improvement of service and retention initiatives.
• Facilitating the resolution of queries and complaints arising from the Student Registration Support unit as well as conducting follow-ups emanating from the customer satisfaction surveys.
• Investigating and resolving queries and complaints as determined by the Registration Support Manager.
• Contributing to re-engineering business processes and applicable policies, in accordance with regulatory requirements if applicable, with the purpose of enhancing efficiency and quality of activities executed.
• Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
• Administering records within the department including but not limited to reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

Relevant computer applications certificates and/or call centre system training would be an advantage.

• Minimum two (2) years ’ experience in a customer service-related environment and a minimum of one (1) year in a sales environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet, and Email).
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Possess an ability to adopt and solve problems.
• Must be able to make sound judgment under pressure.
• Stress tolerance.
• High energy level.
• Integrity.

• Experience with help desk support would be an added advantage.

Must be able to work weekends and overtime when necessary.