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An exciting opportunity has become available for a Territory Sales Supervisor - China Market to join the Mukuru team in Johannesburg.

To provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales in all China sending countries.

The Sales Lead reports directly to the Sales Manager-China Market. This position is responsible for: a. generating sales through agent army, b. marketing the enterprise and corporate products and all other Mukuru products, this involves marketing collateral in all sending countries, c. Pushing brand awareness and managing brand across partnerships and verticals, d. internal liaison for SMH and Group Marketing, e. grow transactions for products that sit in all China sending countries f. Sales and market relevant operation & implementation to support sales and marketing g. Travel domestically and internationally to expand China market and work closely with country managers.

Duties And Responsibilities (include But Is Not Limited To)

• Providing advice and guidance to agents
• Analyse and monitor transaction statistics
• Motivate and strategize on how to incentivise the agent army
• To activate agents for new corridors
• To ensure sufficient stock of marketing collateral is available
• Engage with potential customers and market the enterprise product.
• Custodianship of the Mukuru brand and maintenance of that standard.
• Engaging with ex-pat communities to understand their remittance needs
• Establish the viability of potential new corridors
• Engage new biz dev and projects regarding new potential corridors
• Conducting marketing research and write reports in BIP markets
• Conduct multiple domestic and international visits to sales agents
• Conduct filed work in all China sending countries
• Conduct various activations on requests
• Manage the stock and marketing collateral
• Manage the sales budget effectively
• Monitor targets and budgets to ensure alignment
• Curate weekly sales statistics
• Gather and present location specific information on sales
• Generate weekly travel plan
• Generate weekly report
• Liaise with HR to resolve any staff issues
• Solve escalated queries
• Assist with recruitment of new sales agents
• Ensure that all staff have sufficient training before commencing employment
• Liaise with community association
• Liaise with chambers of commerce
• Liaise with the relevant organizations
  
  

• Sales and Marketing qualification. (Essential)
• High School/Matric
• At least 5 years sales experience, of these, 2 years should be at managerial level (Essential)
• English & Chinese (essential - fluency in speaking and reading)
• Experience in managing a Salesforce
• Experience in domestic and international travels
• Knowledge of sales and marketing principles
• Knowledge of how to generate marketing collateral
• Knowledge of marketing collateral
• Knowledge of procurement methodology
• Knowledge about market research and report
  
  

• Verbal and written communication skills in English
• Selling skills
• Time management skills
• Organisational & administrative skills
• Interpersonal skills
• Driving skills
• Language skills: Chinese
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development

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An exciting opportunity has become available for a Territory Sales Supervisor - China Market to join the Mukuru team in Johannesburg.

To provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales in all China sending countries.

The Sales Lead reports directly to the Sales Manager-China Market. This position is responsible for: a. generating sales through agent army, b. marketing the enterprise and corporate products and all other Mukuru products, this involves marketing collateral in all sending countries, c. Pushing brand awareness and managing brand across partnerships and verticals, d. internal liaison for SMH and Group Marketing, e. grow transactions for products that sit in all China sending countries f. Sales and market relevant operation & implementation to support sales and marketing g. Travel domestically and internationally to expand China market and work closely with country managers.

Duties and Responsibilities (include but is not limited to):

• Providing advice and guidance to agents
• Analyse and monitor transaction statistics
• Motivate and strategize on how to incentivise the agent army
• To activate agents for new corridors
• To ensure sufficient stock of marketing collateral is available
• Engage with potential customers and market the enterprise product.
• Custodianship of the Mukuru brand and maintenance of that standard.
• Engaging with ex-pat communities to understand their remittance needs
• Establish the viability of potential new corridors
• Engage new biz dev and projects regarding new potential corridors
• Conducting marketing research and write reports in BIP markets
• Conduct multiple domestic and international visits to sales agents
• Conduct filed work in all China sending countries
• Conduct various activations on requests
• Manage the stock and marketing collateral
• Manage the sales budget effectively
• Monitor targets and budgets to ensure alignment
• Curate weekly sales statistics
• Gather and present location specific information on sales
• Generate weekly travel plan
• Generate weekly report
• Liaise with HR to resolve any staff issues
• Solve escalated queries
• Assist with recruitment of new sales agents
• Ensure that all staff have sufficient training before commencing employment
• Liaise with community association
• Liaise with chambers of commerce
• Liaise with the relevant organizations

Key Requirements:

• Sales and Marketing qualification. (Essential)
• High School/Matric
• At least 5 years sales experience, of these, 2 years should be at managerial level (Essential)
• English & Chinese (essential - fluency in speaking and reading)
• Experience in managing a Salesforce
• Experience in domestic and international travels
• Knowledge of sales and marketing principles
• Knowledge of how to generate marketing collateral
• Knowledge of marketing collateral
• Knowledge of procurement methodology
• Knowledge about market research and report

Additional Skills:

• Verbal and written communication skills in English
• Selling skills
• Time management skills
• Organisational & administrative skills
• Interpersonal skills
• Driving skills
• Language skills: Chinese

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS

To credit all cash on Site and do filing

Key Responsibilities:

1. Payments received – cash and cheques
2. Payments received are counted and recorded as per specifications
3. Cash Customer Receipt submitted by drivers balance with Tellermate slips
4. Cash and cheques deposited in the Drop Safe are recorded in the Drop Safe Register and signed off by security, the cashier, and the driver
5. All cash and cheques received are captured in the Cash Receipt report
6. Cash and cheques received are prepared for deposits as per specifications
7. Made up deposits recorded in Deposit Register as per SOP
8. Handed over cash (Cash Company)
9. Handed over cash is recorded in the Deposit Register
10. Deposit Register is signed by the cash company service provider in accordance with SOP
11. Bank deposit receipts balance 100% with the Deposit Register returned by the cash company service provider
12. All anomalies are rectified in accordance with specifications
13. Cash and cheque reconciliations
14. Reconciliations are conducted daily and are 100% accurate and balance with system

Job Location : Gauteng, Johannesburg Deadline : July 14, 2025 Quick Recommended Links

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StartFragment

Job Description

• To manage the team to deliver support sales growth in the organisation whilst adhering to sales processes and procedures to ensure compliance and reduce risk
• Welcome to FNB, the home of the #changeables.
• We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can :

• To manage the team to deliver support sales growth in the organisation whilst adhering to sales processes and procedures to ensure compliance and reduce risk

You will have access to :

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

Are you someone who can :

• Drive significant growth and profitability in the context of cost management.
• Manage the growth of active customer Account Base to increase client base through leads, and customer-initiated work.
• Provide sales support efficiencies and services in order to ensure retention of clients
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Monitor and manage the resolution of complaints and ensure the resolution of escalated complaints that lead to improved service delivery.
• Develop and maintain working relationships with a variety of stakeholders that enable the achievement of service delivery.
• Ensure own and team compliance to set governance and compliance procedures and processes and continuously identify and escalate risks.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• Provide accurate and reliable sales statistics obtained from the Sales members and compile Sales reports and dashboards.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
• Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.
• Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards.

You will be an ideal candidate if you :

• Have minimum qualification of Grade 12
• FSCA recognized NQF 4 / 5 recognized covering all product sub cats
• Experience in Commercial Insurance Products such as Group Funeral
• Must have at least 3 years’ experience as a Sales Team Leader plus commercial experience
• Have experience in sales coaching skills and ability to create a strong sales driven culture.
• Can build a team with high confidence to sell the required Ave Premiums and 100% Sales Quality.
• Must be able to work under pressure
• Performance track record for achieving targets
• Ability to communicate and engage with High profile clients
• Must have a clear credit record
• Class of Business : Long Term Insurance & Short-Term Insurance : Personal Lines

Experience in our product sub cats, and not working under supervision

• Group primary Health care (Tier 1 Complex)
• Business Credit Protection plan (Tier 2 Simple)

End Date : July 14, 2025

EndFragment

• Sales / Retail / Business Development jobs

Job Location : Gauteng, Johannesburg Deadline : August 10, 2025

Key Duties & Responsibilities :

Drive Sales Strategy Planning and Execution :

• Collaborate with peers to define a sales business plan that will deliver revenue through selling our products and services.
• Lead a team and support the Sales Managers to manage an effective and efficient omnichannel to maximize sales revenue and meet or exceed set goals.
• Build a culture of exceptional customer experience leveraging the omni-channel.
• Drive the forecasting and adjustment of annual, quarterly, and monthly sales plans to ensure achievement of yearly goals.
• Drive and deliver sales operational objectives through reviewing performance against sales information and making recommendations of adjustments to strategic plans.
• Create insights that will inform business plans and activities to maximize sales revenue and meet or exceed set goals.
• Lead a sales team of around 10 – 15 agents to initiate and implement corrective actions based on insights from other departments.
• Create an effective social system and lead teams to prepare and complete action plans; implementing productivity, quality, and customer-service standards; resolving problems; identifying trends; and determining organisational sales system improvements.
• Actively lead the team to expand the customer base to close sales.

Drive Sales Growth and Performance :

• Manage a successful omni-channel which consistently meets or exceeds daily sales performance metrics.
• Create and maintain a world-class Sales culture, focused on delivering results by providing ongoing coaching and development of sales teams.
• Ensure that business is always conducted with integrity and that behaviour aligns with our values.
• Work closely with Sales Managers and Marketing to drive strategy through leads and campaign management, sales huddles, and regular feedback to Management teams on performance improvements.
• Analyse performance metrics data and leverage it to effectively coach and develop the Sales team.
• Initiate ideas for the development and implementation of new processes and procedures for effective and efficient team operations and ensure these are shared with the Sales Manager for potential replication.
• Collaborate with Sales Manager and other managers in managing performance, sales strategy, and tasks to achieve sales targets.
• Lead and oversee sales activities within your team.
• Review effectiveness of plans or direct activities such as sales promotions requiring coordination with other departments.
• Identify opportunities for continuous improvement of execution and customer experience across the omnichannel in a cost-effective manner.
• Contribute to channel plans or strategies.
• Identify, design, and implement projects to enhance the effectiveness of the Sales Contact Centre over time.
• Ensure governance and compliance across all operations.
• Ensure resources and structures support long-term growth objectives.
• Manage poor performance in your team according to company procedures.

Continuous Improvement and Reporting :

• Provide monthly and quarterly reports on Sales Contact Centre indicators, trends, and improvement plans.
• Review compliance metrics, retentions, cancellations, and service levels against targets, adjusting sales processes as needed.
• Extract and analyze productivity and performance data regularly for ongoing improvement.

Leadership and Direction :

• Provide vision and direction to team members.
• Facilitate the creation of accountable, full-service teams that meet stakeholder needs.
• Model behaviour and motivate team members aligned with core values.
• Take responsibility for the performance of all direct reports, providing motivation, management, and development.
• Support career development, training, coaching, and mentoring.
• Lead change to foster a learning organization.
• Continuously improve business processes.

Work collaboratively :

• Build a culture of respect and understanding.
• Recognize effective collaboration outcomes.
• Foster cooperation and overcome barriers to sharing information and collaboration.
• Engage with internal and external stakeholders for joint solutions.

Self-Management :

• Maintain personal quality and productivity standards.
• Apply internal procedures consistently.
• Plan and prioritize effectively.
• Anticipate and manage change.
• Balance achievement of personal objectives with organizational needs.

Requirements

• Grade 12 with English and a second language (preferably an ethnic language).
• Undergraduate/Postgraduate qualification in a related field is advantageous.
• Minimum of 3–5 years client service and/or sales experience.
• Previous call centre sales experience within short-term insurance is preferred, with the ability to manage and motivate a team to meet targets.
• Proven experience managing a team in a contact centre environment is advantageous.
• Experience in Sales, Retail, or Business Development roles.

Job Location : Gauteng, Johannesburg
Deadline : August 04, 2025

Key Duties & Responsibilities :

Drive Sales Strategy Planning and Execution :

• Collaborate with peers to define a sales business plan that will deliver revenue through selling our products and services.
• Lead a team and support Sales Managers to manage an effective omnichannel to maximize sales revenue and meet or exceed goals.
• Build a culture of exceptional customer experience leveraging the omnichannel.
• Drive forecasting and adjustment of sales plans to ensure achievement of goals.
• Review performance against sales targets and recommend strategic adjustments.
• Create insights to inform business plans and activities for maximizing sales.
• Lead a sales team of around 10-15 agents to initiate corrective actions based on insights.
• Develop an effective social system and lead teams in executing action plans, standards, and problem-solving.
• Actively lead the team to expand the customer base and close sales.

Drive Sales Growth and Performance :

• Manage a successful omnichannel meeting or exceeding sales metrics.
• Foster a world-class sales culture with ongoing coaching and development.
• Ensure business conduct aligns with company values and integrity.
• Work with Sales Managers and Marketing to drive strategy through leads, campaigns, and feedback.
• Analyze performance data to coach and develop the sales team.
• Develop and share new processes for team efficiency.
• Collaborate with managers on performance and strategy to meet sales targets.
• Oversee sales activities and review effectiveness of sales initiatives.
• Identify opportunities for continuous improvement in execution and customer experience.
• Contribute to channel strategies and projects to enhance sales effectiveness.
• Ensure governance, compliance, and resource alignment with growth objectives.
• Manage poor performance according to company procedures.

Continuous Improvement and Reporting :

• Provide regular reports on sales indicators, trends, and improvement plans.
• Review compliance, retention, cancellations, and service levels; adjust processes as needed.
• Analyze productivity data regularly for team improvement.

Leadership and Direction :

• Provide vision and motivate team members.
• Create accountable, full-service teams aligned with stakeholder needs.
• Model desired behaviour and motivate staff according to core values.
• Take responsibility for team performance and support career development.
• Lead change initiatives and process improvements.

Work collaboratively :

• Foster a respectful and understanding organizational culture.
• Recognize successful collaboration outcomes.
• Promote information sharing and joint problem-solving with stakeholders.

Self-Management :

• Maintain high standards of personal quality and productivity.
• Follow internal procedures consistently.
• Prioritize and manage competing demands effectively.
• Anticipate and adapt to change.
• Balance personal objectives with organizational needs.

Key requirements of the role :

Education & Experience :

• Grade 12 with English and a second language (preferably an ethnic language).
• Postgraduate qualification in a related field is advantageous.
• At least 5-8 years of client service and/or sales experience.
• Previous call centre sales experience in a short-term insurance environment (preferred).
• 2-3 years of team management experience in a contact centre environment is advantageous.
• Experience in Sales, Retail, or Business Development roles.

Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.

Minimum 2 years of contact centre team leadership experience.

Experience in BPO is highly preferred.

Ability to support day shift employees.

Strong knowledge of contact centre operations.

Ability to manage and meet strict SLA requirements.

Salary based on industry standards.

Coaching, Customer Service, Delegation, Hiring, Leadership, Organizational Tasks, People Development, Researching, Targets, Sales, Insurance

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Position: Team Leader - Contact Centre

Based in Bellville, this is a permanent position.

Key Responsibilities:

1. Manage and lead a team of contact centre advisors.
2. Ensure team targets are met and exceeded by monitoring individual performance.
3. Mentor and coach team members, providing real-time support for query resolution.
4. Maintain comprehensive knowledge of products, systems, and processes.

What Will Make You Successful:

• Build and maintain a high-performing team delivering excellent customer experience.
• Facilitate sharing of best practices to enhance performance and customer satisfaction.
• Inspire, lead, and motivate customer-facing agents.
• Manage attendance, attrition, and related personnel matters.
• Focus on staff development, performance improvement, and addressing gaps.
• Ensure service productivity, quality, and turnaround times are achieved.
• Enhance customer satisfaction and insights.
• Deliver exceptional customer service with proactive solutions.
• Achieve underwriting and profitability objectives through internal processes.
• Maintain expert knowledge on products, pricing, and procedures.

Qualifications and Experience:

• Completed Matric (Grade 12)
• FAIS compliance (NQF Level 4) with credits in personal or commercial lines
• 5-7 years' people management experience
• 5-7 years' operational experience, preferably in short-term insurance
• Relevant short-term insurance qualification is advantageous

Knowledge and Skills:

• Coaching and motivating teams
• Quality auditing
• Managing compliance
• Reporting and communication
• Employee management
• Building high-performance teams

Personal Attributes:

• Leadership and direction
• Interpersonal skills
• Organized and effective planning
• Resilience
• Attention to detail

Specific Requirements:

Three-month probation period with training and on-the-job evaluation against sales targets.

About Santam:

Santam is a leading insurer in Southern Africa, committed to transformation, diversity, and delivering "Insurance Good and Proper." We value people and aim for an inclusive workforce reflecting societal demographics.

Note: This job posting is active.

What will make you successful in this role?

• Builds and maintains a high performing team which consistently delivers a “Wow” customer experience in terms of care, professionalism, knowledge and contact resolution
• Facilitates the sharing of best practice across teams to enable the delivery of high performance and the enhancement of the customer experience.
• Inspires, leads, engages, coaches, develops and motivates a team of dynamic and successful customer-facing agents to deliver the best service in the insurance industry.
• Manages people related matters ., attendance, absence and attrition within the team to ensure service level contributions are met / exceeded.
• Manages and improves performance by focusing on strengths in staff performance as well as development areas to identify causes and issues and to work on addressing gaps.
• and / or through written correspondence
• Ensure efficiency of service productivity and performance in the contact centre through the achievement of agreed quality assessment ratios and turn-around times.
• Improve customer satisfaction, experience and insight.
• Manage own development to increase own competencies.
• Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Ensuring achievement of underwriting and profitability objectives through internal processes.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.

Qualification and Experience

• Completed Matric (Grade 12 or equivalent)
• 5 – 7 years’ people management experience
• 5 – 7 years’ experience in an operational environment (preferably within the short-term insurance industry)
• NQF Level 4 in short-term Insurance related qualification
• FAIS compliance with credits in personal lines or commercial

Knowledge and Skills

• Coaching and Motivating Team
• Quality Auditing
• Managing Compliance
• Reporting and communication
• Management of employees
• Building High Performance Teams

Personal Attributes

• Directs work.
• Interpersonal savvy
• Organized and Plans Effectively
• Resilience
• Pays attention to detail.

Who are we

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.