152 Order Taker jobs in Cape Town

VACANCY: ORDER TAKER A fast paced, FSA accredited, successful family run, wholesale bakery serving the needs of the retail, food service and hospitality industry as well as regional and national distributors in South Africa. We specialize in a range of artisan breads, rolls and buns, brioche, croissants and Danish pastries, doughnuts as well as a range of small confectionery products. Our unique range of thaw and serve, parbaked and convenience products aim to make operations simple for the end user whilst still delivering a high quality, consistent product. Our vision is to be a recognized supplier of premium bakery products in South Africa and the first-choice partner in our sector by 2028. Personal Characteristics

• Supportive
• Diligent
• Interactive
• Organized
• Detail orientated
• Willingness to learn
• Good time management
• Ability to multitask and work on numerous items at the same time.
• Team player and good interpersonal skills

• Matric is a requirement or any equivalent qualification
• 3 years of sales administration experience, in the FMCG industry.
• Good communicator both verbally and written
• Experience in SAGE or any other ERP system.
• Intermediate level on Microsoft Excel, Word and Outlook.

Job Description: We are seeking a motivated Sales Associate to join our team. The ideal candidate will have excellent communication skills, a passion for sales, and a customer-centric mindset. In this role, you will be responsible for providing exceptional customer service, generating sales, and building lasting relationships with our customers. Responsibilities: Greeting customers and providing a positive and welcoming experience Demonstrating and recommending products to customers based on their needs Processing transactions accurately and efficiently Meeting and exceeding sales targets and goals Maintaining knowledge of current products and services Participating in team meetings and training sessions Providing feedback to management on customer needs and preferences Requirements: High school diploma or equivalent Excellent communication and customer service skills Ability to work well in a team environment Strong attention to detail and accuracy Ability to multitask and prioritize tasks effectively Knowledge of sales techniques and strategies is a plus, but not required If you are a self-motivated individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.

Introduction

To provide first-class customer service in a timely, friendly, and knowledgeable manner via face-to-face interaction. Acts as a liaison to customers who are looking to purchase an item. Demonstrates product knowledge for the benefits of purchasers.

Duties & Responsibilities

1. Actively seek and engage customer prospects in the store to maximise sales potential.
2. Provide assistance and information on product features to meet sales targets.
3. Adhere to and achieve department's sales targets on a monthly, bi-annual, and annual basis.
4. Identify sales opportunities and prepare sales action plans and schedules to meet specific targets.

1. Work with customers to determine their needs; recommend the right product and help customers find products that fit their needs and desires.
2. Liaise with customers and provide management with feedback on customer needs, problems, interests, competitive activities, and any potential for new products/services to ensure customers' needs are satisfactorily met.
3. Collaborate with co-workers to ensure proper customer service is delivered.
4. Identify and expedite the resolution of customer concerns to maximise satisfaction.

1. Develop product knowledge and remain knowledgeable on current and new product offerings in order to demonstrate the functions to potential customers.
2. Assist in ensuring that the product presentation area is clean and organised to make the products attractive to customers.

1. Prepare paperwork to activate and maintain contract services.
2. Analyse sales reports and interpret information to assist in putting together sales action plans.

1. Demonstrates self-control and recognizes own pressure points and uses this to guide positive thinking and actions.
2. Effectively organises and prioritises daily workload; volunteers to undertake additional related activities to ultimately deliver on the department's goals.
3. Get messages across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers.
4. Focus on the development of skills for day-to-day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities.

Desired Experience & Qualification

Preference will be given to applicants in similar positions.

Matric (Grade 12)

Minimum Of 2 - 3 Years' Sales Experience

The incumbent may also be expected to perform other duties as assigned from time to time.

This position will require transferability between stores.

Competencies

1. Numerical Reasoning
2. Drive
3. Stress handling and Resilience
4. Building Relationships
5. Persuasiveness
6. Problem solving
7. Customer Service Orientation
8. Teamwork
9. Building the Brand
10. Influence

Entry level

Full-time

Sales and Business Development

Retail

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements:

1. High school diploma or equivalent is required; a degree in a related field is a plus
2. Prior experience in a customer service or call center role is preferred
3. Strong communication skills, both verbal and written
4. Ability to handle stressful situations and manage customer expectations effectively
5. Proficient in using computer systems and CRM software
6. Fluency in Arabic is preferred; knowledge of English is an advantage

Who We're Looking For:

We are searching for empathetic, patient, and skilled call Centre agents with a deep understanding of debt management solutions. As a Debt Removal Consultant, you will be responsible for assisting clients through their financial journey by offering personalized advice, guidance, and solutions.

Key Responsibilities:

Engage with clients via phone to understand their financial situation and explain debt management options.
Provide clear and concise advice on debt review processes, ensuring clients feel empowered and supported.
Develop customized repayment plans tailored to the client’s specific needs and circumstances.
Demonstrate strong negotiation skills to work with creditors on behalf of clients.
Build and maintain trust with clients by providing compassionate, attentive service.
Ensure all client information is kept confidential and accurate within company systems.
Achieve daily, weekly, and monthly targets while maintaining a high level of customer satisfaction.
Key Requirements:

At least 1 year of experience in a call Centre or customer service role (preferred).
1 year of experience in cold calling or tele sales (preferred).
Knowledge of debt management solutions and financial matters (preferred).
Strong communication skills, both verbal and written, with the ability to explain complex financial concepts in an easy-to-understand manner.
Compassionate, empathetic, and patient demeanor when interacting with clients.
Strong negotiation and problem-solving skills.
Ability to work independently and as part of a team.
Must be organized and detail-oriented.
Being multilingual is a strong advantage
Job Type: Full-time

Pay: From R4 500,00 per month

exciting commission structures (uncapped)

Job Type: Full-time

Application Question(s):

Do you speak multiple languages? (eg. English and Xhosa or Afrikaans)

Location:
Cape Town, Western Cape (Required)

Here’s a rewritten version tailored for a call center agent role:

Position: Inbound Call Center Sales Representative

Role Overview

As the first point of contact for inbound calls, you will engage with customers, assess their needs, provide key information, and drive sales opportunities. Your role is crucial in delivering exceptional service, qualifying leads, and supporting business growth.

Key Responsibilities

1. Customer Interaction: Handle inbound calls efficiently, providing prompt and professional assistance.
2. Sales Qualification: Assess caller needs using qualification criteria such as budget, authority, need, and timeline (BANT).
3. Product Knowledge: Educate customers on services, answer inquiries, and address concerns effectively.
4. Appointment Scheduling: Set up follow-up calls or meetings for the sales team with high-potential leads.
5. CRM Management: Accurately update and maintain customer records in the CRM system.
6. Performance Metrics: Consistently meet or exceed sales quotas and call center targets.
7. Collaboration: Work closely with the sales team to ensure smooth lead handoff.
8. Market Insights: Provide feedback on customer inquiries, emerging trends, and potential service improvements.
9. Call Handling Efficiency: Utilize call center best practices to maximize productivity and customer satisfaction.
10. Time Management: Manage high call volumes while maintaining service quality.
11. Adaptability: Adjust to changing priorities, new products, and evolving customer needs.

1. 2+ years of experience in a call center, inbound sales, or customer service role.
2. Proven ability to meet or exceed sales and call performance targets.
3. Strong verbal and written communication skills.
4. Excellent phone presence with the ability to build rapport quickly.
5. Proficiency in CRM systems and call center technology.
6. Ability to multitask and stay organized in a fast-paced environment.
7. Quick learner with a flexible approach to new information and tools.
8. Schedule Flexibility: Must be available to work within PST to EST time zones.
9. Call Center Expertise: Understanding of call metrics, scripts, and handling high call volumes.

1. 2+ years of experience in a high-volume call center environment.
2. Familiarity with sales automation tools and call center software.