670 Customerservicehelpdesk jobs in South Africa

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements:

1. High school diploma or equivalent is required; a degree in a related field is a plus
2. Prior experience in a customer service or call center role is preferred
3. Strong communication skills, both verbal and written
4. Ability to handle stressful situations and manage customer expectations effectively
5. Proficient in using computer systems and CRM software
6. Fluency in Arabic is preferred; knowledge of English is an advantage

Requirements:

• Matric certificate
• Minimum 6 - 12 months outbound sales experience
• Medical GAP and Motor warranty experience is an advantage
• Good communication skills

Benefits:

Guaranteed earnings of R4000 or higher depending on experience + uncapped commission

We are looking for people who are serious about making money. If you meet the above requirements, we would love to have you join our team.

We are looking for an experienced Call Centre Branch Manager to lead and manage the effective operations of a branch, ensuring the implementation of divisional strategies, cost-effective solutions, and meeting set goals (revenue and expense targets). The role involves managing performance, compliance, quality, and people development through innovative solutions and action plans.

Minimum Requirements :

• Grade 12 / Matric
• Bachelor’s Degree in Business or related field
• 5-10 years of management experience
• 10-12 years in collections or financial services
• Strong leadership and commercial awareness in unsecured collections and recovery
• Proficient in Microsoft Office and good communication skills

Key Responsibilities :

This role offers a leadership opportunity to drive success through effective team management, performance monitoring, and achieving operational goals.

Who We're Looking For:

We are searching for empathetic, patient, and skilled call Centre agents with a deep understanding of debt management solutions. As a Debt Removal Consultant, you will be responsible for assisting clients through their financial journey by offering personalized advice, guidance, and solutions.

Key Responsibilities:

Engage with clients via phone to understand their financial situation and explain debt management options.
Provide clear and concise advice on debt review processes, ensuring clients feel empowered and supported.
Develop customized repayment plans tailored to the client’s specific needs and circumstances.
Demonstrate strong negotiation skills to work with creditors on behalf of clients.
Build and maintain trust with clients by providing compassionate, attentive service.
Ensure all client information is kept confidential and accurate within company systems.
Achieve daily, weekly, and monthly targets while maintaining a high level of customer satisfaction.
Key Requirements:

At least 1 year of experience in a call Centre or customer service role (preferred).
1 year of experience in cold calling or tele sales (preferred).
Knowledge of debt management solutions and financial matters (preferred).
Strong communication skills, both verbal and written, with the ability to explain complex financial concepts in an easy-to-understand manner.
Compassionate, empathetic, and patient demeanor when interacting with clients.
Strong negotiation and problem-solving skills.
Ability to work independently and as part of a team.
Must be organized and detail-oriented.
Being multilingual is a strong advantage
Job Type: Full-time

Pay: From R4 500,00 per month

exciting commission structures (uncapped)

Job Type: Full-time

Application Question(s):

Do you speak multiple languages? (eg. English and Xhosa or Afrikaans)

Location:
Cape Town, Western Cape (Required)

**UNLOCK YOUR EARNING POTENTIAL - JOIN OUR DYNAMIC SALES TEAM!**

We are one of SA's largest independent distributors of uniquely developed financial products, based in Roodepoort. We are looking for a career-oriented individual with a flair for the sales industry, someone who can groom into a leadership role.

We're seeking ambitious individuals who:

- Are passionate about sales and eager to excel-Possess 2+ years of sales experience

- Hold a Matric certification / NQF level 4 and a valid South African ID- Excel in communication, problem-solving, and self-motivation- Consistently exceed sales targets and strive for excellence

What we offer YOU:

- Competitive commission structure with unlimited earning potential- Career growth opportunities with clear progression paths- Recognition and rewards program for top performers- Full in-house training to enhance your sales skills

Ready to take your sales career to the next level?

Email your CV, Matric / NQF Level 4 and SA ID to:

Call:

Only shortlisted candidates will be contacted

Requirements

• Matric certificate
• Minimum 6 - 12 months outbound sales experience
• Medical GAP and Motor warranty experience is an advantage
• Good communication skills

Benefits

Guaranteed earnings of R4000 or higher depending on experience + uncapped commission

We are looking for people who are serious about making money. We would love to have you join our team if you meet the above requirements.

We are looking for a dedicated Call Centre Operator to handle inbound and outbound calls. This role focuses on booking appointments for our specialists, working with interested leads, and ensuring excellent customer interactions. The position offers an opportunity to earn incentives based on target achievement.

• Remote: Monday to Friday, 9 AM to 5 PM PST (5 PM to 3 AM SAST)

• Handle inbound and outbound calls professionally
• Book appointments for specialists with leads who have expressed interest in our services
• Follow up with clients to confirm appointments and provide necessary information
• Maintain a positive customer experience through effective communication
• Achieve targets and earn performance-based incentives

• Excellent verbal communication and phone etiquette
• Experience in handling inbound and outbound calls
• Ability to work with client lists and manage booking processes
• Goal-oriented and motivated to meet and exceed targets

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

We're looking for outbound sales consultant agents!

Requirements:

1. Matric certificate
2. Minimum 6 - 12 months outbound sales experience
3. Medical GAP and Motor warranty experience is an advantage
4. Good communication skills

Benefits:

Guaranteed earnings of R4000 or higher depending on experience + uncapped commission.

We are looking for people that are serious about making money. Would love to have you join our team if you meet the above requirements.

Key Purpose

The primary function of this role is to effectively provide ongoing support to external clients by providing high quality levels.

Areas of responsibility may include but not limited to:

• Answer all inbound calls with courtesy, professionalism, and empathy.
• Maintain a calm and respectful tone, particularly during sensitive or emotional client interactions.
• Demonstrate ownership by resolving unattended or escalated queries within defined service standards.
• Provide accurate and detailed information related to will drafting, amendments, storage, collection, and retrieval.
• Clearly communicate the procedural steps involved in the drafting or access of a will.
• Educate clients on required supporting documents and assist in the completion of forms.
• Log client inquiries, actions taken, and follow-ups in the CRM system accurately and promptly.
• Escalate complex or legal-specific cases to team leaders or management when required.
• Track ongoing cases, ensuring proactive updates and resolution follow-through (via phone, email, or automated systems).
• Perform all related administrative tasks within set quality standards and turnaround times.
• Keep detailed and compliant records of every engagement.
• Meet internal targets such as SLAs (Service Level Agreements), TAT (Turnaround Time), and TWT (Today’s Work Today).
• Consistently meet or exceed performance metrics including call handling time, accuracy, and client satisfaction.
• Embrace new learning opportunities and be open to developing additional skills based on business needs.
• Support ad hoc tasks and projects as assigned by leadership.
• Adhere to assigned work shifts, demonstrating reliability and punctuality.
• Build trust with clients and brokers through consistent and professional engagement.
• Uphold the values of confidentiality, integrity, and service excellence in every interaction.

Education and Experience

Essential:

• Matric (minimum C symbol pass advantageous)

Advantageous:

• At least 6 months of working experience in an inbound call centre environment within the Life Insurance industry
• Certificate in Call Centre operations

Technical Skills and Knowledge

Essential:

• Basic knowledge of call centre operations
• Intermediate proficiency on the full MS Office suite
• Excellent verbal and written communication skills
• Time management skills
• Good administration skills along with good attention to detail

Advantageous:

• Basic understanding of Discovery Life products, processes and systems
• High tolerance for stress