Team Leader, Claims

Full Job Description

Business Segment: Insurance & Asset Management

Location: ZA, GP, Roodepoort, Ellis Street 4

To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk management principles. Conducting all performance appraisals in terms of the agreed performance targets as stipulated in the performance contracts, including one on one discussion to be held every end of the month. Managing the performance of the consultants and dealing with any identified gaps through coaching and/or any other suitable performance management improvement tools. Keeping an accurate record of the performance and development plans of the individual consultants in their personal files.

Qualifications

Minimum Qualifications
Type of Qualification: Short Term FAIS Qualification
Field of Study: Not applicable

Experience Required
Relevant Short-Term Insurance term FAIS qualification and experience.

Minimum of 6 years’ experience in short term insurance.
Minimum of two years relevant Homeowner’s Insurance / Short term insurance claims experience in a management capacity/leadership role.
Minimum of two years management / leadership of an insurance call centre
Broad and sound insurance background on Personal lines Insurance cover and claims.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or