Spa Therapist
Job Details
Cape Town, Western Cape, South Africa
MORE Family Collection
02.05.2024
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Full Job Description
To deliver a variety of spa services in a safe and comfortable manner. Maintaining equipment and sample inventory of products. To acknowledge and respond to relevant queries, needs and expectations.
KEY FOCUS AREAS
- Ensure that the TheraVine & TheraNaka and MORE Spa philosophy is followed in all daily tasks as trained.
- Ensure that all treatments and product sales are being performed according to the standard trained and in a professional and effective manner, following the highest standards of hygiene.
- Provide consultations, skin analysis, skin care treatments and bodywork, including massage, to clients.
- Assist in evaluating beauty therapy processes and products.
- Assist in receiving bookings, arranging appointments, and maintaining client records.
- Provide advice on the purchase of cosmetic products.
- Follow the Spa stock control procedures as directed.
- Ensure that guests utilizing the Spa services are billed correctly and timeously, following the administrative procedures as directed.
- Attend regular morning meetings.
- Attend regular meetings with Management to discuss strategies to reach targets, upselling, and sales.
- Meet and entertain guests in the guest areas and during mealtimes whenever possible, promoting the Spa Services on offer.
- Maintain all issued equipment (such as massage beds) as directed and report any faults and defects to Management immediately.
- To produce a consistent, high-quality product, providing a courteous, professional, efficient, and flexible service.
- Sound Knowledge of the applicable / relevant and company procedures for the department, with specific focus on TheraVine & TheraNaka and Hygiene procedures
- Previous Hospitality Spa experience advantageous
- Experience with the highest level of customer service in a luxury environment.
- Knowledge on the operation of in-room equipment and appliances
- Knowledge of all MORE properties and all activities offered.
- Knowledge of all departments/operations of your property
- Excellent time management and self-discipline, interpersonal & problem-solving skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- People skills tolerance, patience, and care.
- Leadership skills with passion for development and skills transfer
REQUIREMENTS QUALIFICATIONS AND SKILLS
- Spa qualification is required.
- Experience in the similar role / industry is required.
- Excellent attention to detail, excellent hygiene principles.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & problem-solving skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- People skills tolerance, patience, and care.
- Leadership skills with passion for development and skills transfer
INTERVIEW PERIOD - April 2024
EFFECTIVE DATE - May 2024
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Spa Therapist
MORE Family Collection
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