Software Technical Writer (JB4286)
Job Details
Full Job Description
Software Technical Writer (JB4286)
Randburg, Gauteng
R25K
– R35K a month + Benefits
Permanent
As a software Technical Writer at a well established, large Courier Company, you’ll be pivotal in developing comprehensive documentation that adheres to rigorous organizational standards, ensuring clarity and accessibility for users. Leveraging your adeptness in quickly grasping complex subject matter, you’ll translate intricate technical details into user-friendly content, fostering user success with our products and services. Collaborating closely with cross-functional teams, you’ll gather insights, refine content, and contribute to the continuous improvement of their documentation processes. With a keen eye for detail and a proactive approach to continuous learning, you’ll play a vital role in enhancing the user experience and supporting the company’s mission of delivering exceptional solutions to their clients
Minimum Requirements:
National Senior Certificate, Grade
12, or similar qualification
Two or more years of experience as
an effective technical writer
Proven ability to quickly learn and
understand complex subject matter
Experience in writing
documentation and procedure manuals for various audiences
Superb
written communication skills, with a keen eye for detail
Experience in working with engineers to improve user experience (ex:
design, UI), refine content, and create visuals and diagrams for
technical support content
Ability to handle multiple projects
simultaneously
Bachelor’s degree (or equivalent) in journalism,
communications, or relevant technical field
Firm understanding of
SDLC (systems development lifecycle)
Previous experience in
software development
Duties and Responsibilities:
Develop
comprehensive documentation in adherence to organizational
standards
Gain a deep understanding of products and services,
simplifying complex information into polished, engaging content
Write user-friendly content tailored to meet the needs of the target
audience, facilitating user success
Develop and maintain a
detailed database of reference materials, incorporating research,
usability tests, and design specifications
Evaluate existing
content and devise innovative methods for enhancement
Research,
outline, write, and edit content in collaboration with various
departments to align with project requirements
Gather information
from subject-matter experts to create procedure manuals, technical
specifications, and process documentation
Collaborate with
development and support leads to identify documentation repositories,
ensuring optimal data storage solutions
Research, create, and
maintain information architecture templates compliant with
organizational and legal standards, facilitating easy data
migration
Develop content in alternative media forms to maximize
usability while maintaining a consistent voice across all
documentation
Stay updated on changes and procedures within the
company to address customer needs effectively
Maintain awareness
of the company’s structures, divisions, and teams to understand
business dynamics and query types
Ensure continuous learning and
development to optimize system and process knowledge
Approach
opportunities with a proactive “can-do” attitude
Work effectively
in a lively environment, demonstrating strong teamwork skills
Foster collaborative relationships within the team to achieve shared
objectives
Contribute insights in departmental meetings to
enhance decision-making processes and departmental functioning
Identify and address issues within the allocated area, proposing
changes as needed
Display adaptability and resilience to work
under pressure and extended hours when required
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.
IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All
are considered based on requirements.
Job specifics: Requirements
mirror advertisement, duties may adjust for client needs.
Fair
process: Fair assessment, only shortlisted candidates contacted due to
volume.
Privacy: Data processed as per Privacy Policy. By
applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are
verified. False info may disqualify or end employment via the
client.
Offer clarity: Advert is not a binding offer. Written
offers based on pre-employment conditions.
No direct link: Advert
is not tied to Kontak Recruitment. We assist in the employment process
ONLY.
Applicant Responsibility: Upon applying, confirmation of
receipt for a specific advert is given. If no confirmation is
received, you must verify with Kontak Recruitment.
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Software Technical Writer (jb4286)
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