SAMSUNG Field Technical Consultant's (FTC) R&R
Job Details
Randburg, Gauteng, South Africa
iSON Xperiences
08.05.2024
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Full Job Description
Responsibilities:
- On-site training with technicians.
- Service Bulletin guidance face to face.
- Technical skill up with ride along by FTC's with technicians.
- Guidance and resolution on usage of M-GSPN (mobile GSPN).
- Reporting on Technical skill level of technician and gap analysis for improved technical ability.
- Enhancement of triage process and first time resolution along with proactive parts recommendation ordering.
Requirements:
- 2 to 5 years' experience technical experience in SAMSUNG products and processes.
- 2 to 5 years' experience in reporting and technical analysis.
- 2 to 5 years' experience in process re-engineering (Six Sigma etc.)
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SAMSUNG Field Technical Consultant's (FTC) R&R
iSON Xperiences
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