Key Account Manager (E-Commerce)
Job Details
Full Job Description
Location: Longmeadow Business Park, Modderfontein,
Johannesburg
Department: E-commerce
Reports To: Head of
E-commerce
SMD
Technologies is a leading importer and distributor committed to
bringing a diverse range of high-quality products to the South African
market. Our portfolio includes not only tech brands but also
furniture, baby goods, and other categories. We focus on both our
proprietary brands as well as internationally renowned brands,
striving for excellence and innovation across all sectors we serve.
Our expanding e-commerce team is dedicated to driving growth and
enhancing the online presence of our varied products.
SMD Technologies is seeking
a dynamic E-commerce Key Account Manager to join our expanding
E-commerce team. This role focuses on cultivating and enhancing
relationships with key buyers across online retail platforms, managing
promotional activities, and driving sales growth through analytical
and numbers-driven strategies. The successful candidate will be
instrumental in unlocking growth, managing revenue-generating
projects, and achieving online sales targets by collaborating closely
with internal teams and leveraging data-driven insights for optimized
performance.
- Forge and deepen relationships with key buyers at
online retail platforms, ensuring a sustainable and productive
partnership.
- Develop and execute comprehensive e-commerce
strategies to stimulate growth and optimize account performance.
-
Analyze sales data and market trends to identify opportunities for
sales optimization and increased profitability.
- Collaborate with
internal departments (supply chain, marketing, finance) to ensure
seamless execution of sales strategies and promotional
activities.
- Create and manage SEO-optimized product listings,
monitor performance, and implement strategies to enhance conversion
rates.
- Develop and maintain promotional calendars, ensuring
alignment with platform and category strategies.
- Conduct
in-depth analysis of sales results to identify and execute on
opportunities for performance improvement.
- Exceptional
communication and interpersonal skills, essential for building strong
relationships with retail key accounts both in-person and
remotely.
- A strong background in retail key account management,
demonstrating an ability to effectively manage and grow retail
partnerships.
- Proactive, flexible, and adept at navigating
changing scenarios in the retail distribution business.
-
Technical adeptness with a good understanding of e-commerce platforms,
digital marketing channels, and data analysis tools.
- Knowledge
of conversion copywriting, buyer journey, traffic analysis, and
reporting tools, with the ability to apply these in a retail
context.
- Demonstrated ability to collaborate with internal
departments to ensure seamless execution of sales strategies and
promotional activities.
- Creative and strategic thinker with a
strong analytical skill set, capable of delivering data-driven
strategies to enhance account performance.
- Team-oriented, with
excellent social and communication skills, enthusiasm, initiative, and
perseverance.