Customer Experience Analyst

Full Job Description

A growing Cape Town-based company is looking for a bright and hungry individual to join their team.

Duties:

• Processing customer experience reports online
• Picking out facts that are questionable and following up to find the correct information
• Eliminating ambiguous writing, inconsistencies and contradictions
• Telephonic and email correspondence with external sources to clarify or provide additional information
• Ensuring client specifications are adhered to
• Providing feedback to external sources to improve their quality of reporting
• Adhering to in-house style guidelines
• Editing reports for spelling, grammar, factual correctness and an adherence to standards

You must be able to:

• Meet regular, tight deadlines.
• Deliver quality work conforming to the company’s high standards
• Display speed and accuracy ensuring enhanced turnaround times, without compromising on quality
• Ensure adherence to client requirements and specifications for several clients
• Follow up and give timeous feedback as and when required

Personal skills/attributes

• An ‘editing’ eye – it is essential that you possess this skill
• Intelligence
• An obsession with accuracy
• Scrupulous about detailed work
• Outstanding command of written English
• Self-motivated to work on his/her own, and to meet deadlines
• Good judgement, to gauge which changes are necessary without losing meaning
• Good communication skills
• Grammatical expertise
• Skilled in all Microsoft Office programs and able to learn in-house report processing system quickly

Please note:

CV’s with gramatical errors will not make it to the short list. Please note that this is an ‘Analyst’ position not a ‘Capturing’ position and you will be required to engage with the reports you are processing.
There is a spelling error in this advertisement and if you can point it out, you might have a future with our company.
Short-listed candidates will be required to complete a written assessment on day of interview.

If you do not receive a response within two weeks of the closing date, please consider your application as unsuccessful.

Please note that it is a ‘work from home’ position and you need to have access to the Internet and be set up to work during loadshedding.

Please state the position you are applying for and the reference number in the subject of your e-mail.

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