Cloud Support Eng. I (Databases) , AWS Support Engineering
Job Details
Full Job Description
- Bachelor’s degree AND 2 years relevant industry experience OR (if
no degree) 3 years minimum relevant industry experience
-
Experience with Database performance tuning, troubleshooting and
setting up monitoring / alarming for production Database environments
for Oracle/ MySQL/ PostgreSQL/ SQL Server
- A good understanding of
distributed computing environments, and experience with Linux/Windows
system administration fundamentals, troubleshooting monitoring and
analysis
- Good understanding of DNS, TCP/IP protocols and
troubleshooting related issues
- Excellent verbal and written
communication skills, with customer service experience / a strong
customer focus
Amazon
has built a reputation for excellence with examples of being the best
in customer service, most trusted and most innovative company.
Amazon’s technology business has a history and tradition of leading
the world in web related technologies and services. Amazon Web
Services Private Limited (AWS South Africa) is seeking highly
motivated Database Engineers who are passionate about technology, want
to work with the fastest growing Cloud Platform in the world and
deliver extraordinary customer experience.
With AWS you have
the chance to help individuals and businesses take their computing
infrastructures and applications into the Cloud. As a member of the
AWS Support team, you will be at the forefront of Cloud technologies.
You will be surrounded by people that are smart, passionate about
cloud computing, and believe that world class support is critical to
customer success. AWS Support provides global technical support to a
wide range of external customers as they build mission-critical
applications on top of AWS services.
We are seeking people with
strong Database and Linux skills to join growing Support team in Cape
Town and Johannesburg. You will be responsible for directly supporting
customers from all over the world and be able to develop your skills
across the AWS platform. Since we’re working in the Cloud, you will
need to be very comfortable with not only Database Internals but also
networking technologies including DNS, TCP/IP, SSL, DHCP and Load
Balancing. If you fit the description, you might be the person we are
looking for!
About AWS
Diverse Experiences
AWS values
diverse experiences. Even if you do not meet all of the qualifications
and skills listed in the job description, we encourage candidates to
apply. If your career is just starting, hasn’t followed a traditional
path, or includes alternative experiences, don’t let it stop you from
applying.
Why AWS?
Amazon Web Services (AWS) is the world’s
most comprehensive and broadly adopted cloud platform. We pioneered
cloud computing and never stopped innovating — that’s why customers
from the most successful startups to Global 500 companies trust our
robust suite of products and services to power their
businesses.
Inclusive Team Culture
Here at AWS, it’s in our
nature to learn and be curious. Our employee-led affinity groups
foster a culture of inclusion that empower us to be proud of our
differences. Ongoing events and learning experiences, including our
Conversations on Race and Ethnicity (CORE) and AmazeCon (gender
diversity) conferences, inspire us to never stop embracing our
uniqueness.
Mentorship & Career Growth
We’re continuously
raising our performance bar as we strive to become Earth’s Best
Employer. That’s why you’ll find endless knowledge-sharing, mentorship
and other career-advancing resources here to help you develop into a
better-rounded professional.
Work/Life Balance
We value
work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility
as part of our working culture. When we feel supported in the
workplace and at home, there’s nothing we can’t achieve in the
cloud.
Sales, Marketing and Global Services (SMGS)
AWS
Sales, Marketing, and Global Services (SMGS) is responsible for
driving revenue, adoption, and growth from the largest and fastest
growing small- and mid-market accounts to enterprise-level customers
including public sector.
Amazon knows that a diverse, inclusive
culture empowers us all to deliver the best results for our customers.
We celebrate diversity in our workforce and in the ways we work. As
part of our inclusive culture, we offer accommodations during the
interview and onboarding process. If you’d like to discuss your
accommodation options, please contact your recruiter, who will partner
you with the Applicant-Candidate Accommodation Team (ACAT). You may
also contact ACAT directly by emailing We want all Amazonians to
have the best possible Day 1 experience. If you’ve already completed
the interview process, you can contact ACAT for accommodation support
before you start to ensure all your needs are met Day 1.
Key
job responsibilities
Learn and use ground-breaking
technologies
Amazon Web Services is the global market leader
and technology forerunner in the Cloud business. As a member of the
AWS Support team, you will be at the forefront of this
transformational technology, assisting a global list of companies and
developers that are taking advantage of a growing set of services and
features to run their mission-critical applications. As a Cloud
Support Engineer, you will act as the ‘Cloud Ambassador’ across all
the cloud products, arming our customers with required tools & tactics
to get the most out of their Product and Support
investment.
Would you like to use the latest cloud computing
technologies? Do you have an interest in helping customers understand
application architectures and integration approaches? Are you familiar
with best practices for applications, servers and networks? Do you
want to be part of a customer facing technology team helping to ensure
the success of Amazon Web Services (AWS) as a leading technology
organization?
If you fit the description, you might be the
person we are looking for! We are a group of smart people, passionate
about cloud computing, and believe that world class support is
critical to customer success.
A day in the
life
First and foremost this is a customer support role – in The
Cloud.
· On a typical day, a Support Engineer will be primarily
responsible for solving customer’s cases through a variety of customer
contact channels which include telephone, email, and web/live chat.
You will apply advanced troubleshooting techniques to provide tailored
solutions for our customers and drive customer interactions by
thoughtfully working with customers to dive deep into the root cause
of an issue.
· Apart from working on a broad spectrum of technical
issues, an AWS Support Engineer may also coach/mentor new hires,
develop & present training, partner with development teams on complex
issues or contact deflection initiatives, participate in new hiring,
write tools/script to help the team, or work with leadership on
process improvement and strategic initiatives to ensure better CX and
compliance with global AWS standards, practices and policies.
·
Career development: We promote advancement opportunities across the
organization to help you meet your career goals.
· Training: We
have training programs to help you develop the skills required to be
successful in your role.
· We hire smart people who are keen to
build a career with AWS, so we are more interested in the areas that
you do know instead of those you haven’t been exposed to
yet.
· AWS Support is 24/7/365 operations and shift work
will be required.
We are open to hiring candidates to work out
of one of the following locations:
Cape Town, ZAF | Waterfall
City, ZAF
- Experience managing full application stacks from the OS
up through custom applications OR relevant AWS services (EC2, S3, EBS,
ELB, RDS, Dynamo DB, EMR) OR query analysers, query tuning, slow query
optimization OR NoSQL technologies like Redis, MongoDB, Cassandra,
Riak
- Exposure to Virtualization (VMware, Xen, Hypervisor) and/or
security concepts and best practices
- Understanding of IPsec, VPN,
Load Balancing, Iperf, MTR, Routing Protocols, SSH,
Networks
Amazon is an equal opportunities employer, and we
value your passion to discover, invent, simplify and build. We welcome
applications from all members of society irrespective of age, sex,
disability, sexual orientation, race, religion or belief. Amazon is
strongly committed to diversity within its community and especially
welcomes applications from South African citizens who are members of
designated groups who may contribute to Employment Equity within the
workplace and the further diversification of ideas. In this regard,
the relevant laws and principles associated with Employment Equity
will be considered when appointing potential candidates. We are
required by law to verify your ability to work lawfully in South
Africa. Amazon requires that you submit a copy of either your identity
document or your passport and any applicable work permit if you are a
foreign national, along with an updated curriculum vitae.
Posted: March 28, 2024 (Updated about 9 hours ago)
Posted: January 15, 2024 (Updated about 9 hours ago)
Posted: April 16, 2024 (Updated about 12 hours ago)
Posted: April 16, 2024 (Updated about 12 hours ago)
Posted: April 16, 2024 (Updated about 12 hours ago)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr