431 Insurance jobs in South Africa

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Join to apply for the Data Scientist – Investment & Short Term Insurance – Johannesburg – R550k to R750k per annum role at ExecutivePlacements.com - The JOB Portal

Data Scientist –Investment&Short Term Insurance – Johannesburg – R550k to R750k per annum

Recruiter:

E-Merge

Job Ref:

NG60433

Date posted:

Friday, April 25, 2025

Location:

Johannesburg, South Africa

Salary:

750 000

SUMMARY:

Data Scientist –Investment&Short Term Insurance – Johannesburg – R550k to R750k per annum

POSITION INFO:

Join a financial services company as a Data Scientist transforming vast financial and short‑term insurance datasets into actionable insights for portfolio managers, analysts, and risk teams. You’ll build predictive models, automate due‑diligence workflows, and surface performance drivers—spanning traditional market data and insurer‑specific metrics such as claims frequency, loss ratios, and solvency capital requirements.

Responsibilities:

• Design ML/quant models for manager selection, risk attribution, alpha forecasting, and factor analysis—incorporating short‑term insurance KPIs (e.g., combined ratio, reserve adequacy).
• Build scalable pipelines (Python, SQL, Spark/Dask) that ingest, cleanse, and enrich multi‑manager and insurance data.
• Codify due‑diligence, performance‑benchmarking, and insurer‑health monitoring into reproducible frameworks.
• Deliver real‑time dashboards and APIs highlighting manager alpha and insurance‑portfolio risk exposure.
• Partner with PMs, analysts, risk, and actuarial teams to translate business problems into data‑driven solutions.
• Mentor junior analysts; promote best practices in ML‑Ops and model governance.
• Stay current on AI/ML trends across investments and InsurTech; pilot relevant techniques (e.g., telematics‑driven claims prediction, catastrophe risk modeling).
• Contribute to our cloud‑first stack (Azure/AWS, Databricks, Snowflake)
  
  

• Bachelor’s or Master’s in Data Science, Stats, CompSci, Math, or FinancialEngineering
• 5–7yrs hands on data science experience (finance preferred)
• Strong Python & SQL; expertise in ML libraries (Scikit learn, XGBoost, TensorFlow/PyTor
• Proven track record deploying models to production (CI/CD, monitoring, retraining)
• Cloud & big data know how (Azure/AWS, Spark, Databricks, Snowflake)
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Advertising Services

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Regional Manager: Financial Planning Services

Location: Menlyn

Salary: R85 000 ctc p.m. (negotiable)

Our client in the Insurance industry is looking for a Regional Manager: Financial Planning Services.

1. Develop and implement effective business sales strategies
2. Provide input on sales policies and procedures
3. Recruit Sales Managers that meet FAIS requirements
4. Support Sales Managers and para planners
5. Oversee sales team to meet production targets
6. Implement and maintain sales strategic plan for the region, to ensure that the region meets its set targets, i.e., in terms of Annual Premium Income (API), policy count, and product mix
7. Manage and maintain budget to meet sales targets
8. Oversee recruitment, development, and maintenance of distribution channels
9. Oversee the training and development of Sales Managers
10. Provide guidance and advice to Sales Managers
11. Conduct market research and develop marketing plans
12. Develop a strategic plan to identify potentially new markets
13. Focus on relationship management with various stakeholders
14. Achievement of targets and oversee business retention at sales level
15. Provide input in sales meetings
16. Produce sales progress reports
17. Market intelligence and reporting
18. Prepare reports and presentations

• Matric
• Qualification recognized by FSB
• RE Level 1: Representatives
• RE Level 1: Key Individuals

• 3-5 years management experience
• 2 years project management
• 5 years in the insurance industry
• Para planning
• 1-2 years experience in taxation estate planning
• 1-2 years experience in collective investment schemes

Must have a valid driver's license and own vehicle.

Please send your CV and latest payslip to

AtripleA Recruitment and Temps

Posted 2024-12-14

• A competitive financial package and compelling rewards

The Head of Operations (Financial Services- Banking/Insurance) will support the overall effective operational delivery of managing complex customer complaints, to meet the internal and client led demands by demonstrating strong leadership, operational and management capability.

Job Responsibilities:

People Management

• Managing Performance and achievement of team leader KPIs
• Articulate with clarity to the Team leaders, the business expectations and support them with the creation and execution of their operational plan.
• Prepared daily Huddle are held.
• Leave/ Absence Management ensuring the required resourcing is available as per SLA
• Disciplinary & HR related Matters are attended to as they arise in line with the company policy and protocols.
• Create and drive team motivation.
• Reward & Recognition is part of the operational rigor.
• Incentive programmes are aspirational, structured and well
• communicated as to align to the operational delivery required.
• Encourage a cross functional collaborative way of work.
• Drive a high-performance environment, ensuring the client objectives are achieved consistently.
• HW policies, procedures and protocols are being communicated and demonstrated within the operational environment.
• Foster the HW culture which must be visible and aligned to a people centric approach.
• Recognize potential challenges that would hinder/ disrupt team performance or morale and speedily address either independently or in partnership with other stakeholders.

Team/Leader Development

• Coaching/ mentoring is structured and ongoing
• New leader plan is constructed to support the transition of the newly appointed leader.
• Take the lead on bi-monthly call review sessions with the team leaders/ advisors, with documented actions and outcomes following the session
• Conduct monthly 1-1s with the team leaders, reviewing overall team performance and personal development. Identify skills/ knowledge gaps and address or collaborate with the relevant department to assist.
• Embed industry best practices into the operational environment and continuously seek ways to elevate the level of service delivery.
• Ongoing knowledge sharing based on day of day incidents, findings, or feedback (internal / external)
• Host regular think tank/ focus session with the team (sharing of information, brainstorm ideas for improvement, address problems / challenging situations)
• Team professional Development (CPD, succession, career pathing, etc.)
• Address poor work performance through a structured development plan, partnering with HR to ensure sufficient support is provided for improvement
• Identify and nurture top talent within the team.
• Create a repository of useful resources / reference material to support coaching or skills-based session.
• Create ongoing learning opportunities, both formal an informal so colleagues are kept up to date

Operational Management (BAU)

• Define operational objectives.
• Agree and deliver key operational metrics
• Prepare and plan to deliver against the agreed business targets.
• Monitoring performance and adapting activities accordingly.
• Execute on financial objectives by translating into operational activities.
• Track performance against forecast and makes operational adjustments in month.
• Departmental wide communication of relevant information is circulated/communicated.
• Define reporting requirements to optimism the performance.
• Record keeping of key information in respect of with business requirements.
• Instate quality control mechanism ensuring the necessary actions are consistency applied.
• Manage all legislative requirements, taking the appropriate action if required
• Process Oversight and monitoring
• Monitoring of department expenses
• Procurement and supplier oversight
• Based on management information and insights, suggest areas for review to maintain continuous improvement within the environment
• Areas of concern are timeously raised and addressed to avoid disruption and loss of revenue
• Promoting good news stories, innovation, successes and learnings within the department and wider organization
• Project Implementation
• Taking the lead from the project manager, execute/support on actions for department specific projects.
• Provide insight into the project plan.
• Improve, influence and secure support for value-add initiatives.
• Connect and collaborate with others in the project team to ensure successful outcome.
• Keep stakeholders well informed with ongoing communication on progress/ setbacks.
• Maintain records of actions and milestone /achievements for your assigned actions

Support the building of a great Client Relationship

• Support the Client Director with maintaining good client interactions
• Work collaboratively with clients through WBR, MBR and QBR.
• Manage internal delivery on client requirements.
• Escalate risk/issues within Huntwood immediately to mitigate concerns/problems.
• Prepare adequately for client visits, including ensure all relevant internal teams are well prepared. Maintain good communication and build healthy working relationships with the client.
• Keep the client aware of necessary information by providing regular feedback.
• Build confidence with the client by sharing achievements and challenges ahead of the time.
• Report on continuous improvement within the department.

Change Management

• Identifying change initiatives within the department.
• Partnering with Business on wider organizational change initiatives.
• Drive change initiatives, ensuring it as the desired outcome.
• Management of the communication plan around the change activities specific to the department Monitor the outcome / results closely, addressing challenges as they arise.

Department Reporting

• Work closely with the BI team to build reporting and insights required to manage the operations.
• Ongoing data analytics of existing MI • Monitor trends to drive the direction and focus on key business levers. Using the insights gathered from the available data to make decisions and recommendations for improvement. Drive data driven continuous improvement initiatives within the department.

Job Requirements:

• Minimum qualification of Matric/NQF 4
• Relevant tertiary qualification will be advantageous
• Experience within financial services is essential (Banking/Insurance. Etc)
• 3 years in a Senior Operations Management role in a BPO/Call Centre Environment
• Experience within Complaints space is essential ideally working with UK based clients
• Experience in the financial services/insurance sector preferred
• Experience with high level communication with senior stakeholders and clients (written and verbal)
• Proficiency in MS Excel

Skills Required:

• Interpersonal skills and communication (written & verbal)
• Understanding of business processes & policies
• Organized and structured personality
• Resource Planning
• Leadership skills
• Innovative / Creative thinker
• Analytical skills
• Coaching and mentoring
• Ability to lead and influence
• Decision Making
• Planning and organizational skills
• Continuous improvement
• Operational Knowledge
• Financial acumen
• Report Writing

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

"It's not just about what we do, but the way we do it. And it's our values that make us special."

NB: All appointments are subject to the positive outcome of pre-employment verification checks.

Join a financial services company as a Data Scientist transforming vast financial and short-term insurance datasets into actionable insights for portfolio managers, analysts, and risk teams.

You'll build predictive models, automate due-diligence workflows, and surface performance drivers spanning traditional market data and insurer-specific metrics such as claims frequency, loss ratios, and solvency capital requirements.

1. Design ML / quant models for manager selection, risk attribution, alpha forecasting, and factor analysis incorporating short-term insurance KPIs (e.g., combined ratio, reserve adequacy).
2. Build scalable pipelines (Python, SQL, Spark / Dask) that ingest, cleanse, and enrich multi-manager and insurance data.
3. Codify due-diligence, performance-benchmarking, and insurer-health monitoring into reproducible frameworks.
4. Deliver real-time dashboards and APIs highlighting manager alpha and insurance-portfolio risk exposure.
5. Partner with PMs, analysts, risk, and actuarial teams to translate business problems into data-driven solutions.
6. Mentor junior analysts; promote best practices in ML-Ops and model governance.
7. Stay current on AI / ML trends across investments and InsurTech; pilot relevant techniques (e.g., telematics-driven claims prediction, catastrophe risk modeling).
8. Contribute to our cloud-first stack (Azure / AWS, Databricks, Snowflake).

1. Bachelor's or Master's in Data Science, Stats, Comp Sci, Math, or Financial Engineering.
2. 5-7 years hands-on data science experience (finance preferred).
3. Strong Python & SQL; expertise in ML libraries (Scikit-learn, XGBoost, TensorFlow / PyTorch).
4. Proven track record deploying models to production (CI / CD, monitoring, retraining).
5. Cloud & big data know-how (Azure / AWS, Spark, Databricks, Snowflake).

The reference number for this position is NG. It is a permanent hybrid role offering a salary up to Rk per annum, negotiable based on experience.

Our Listed client is urgently looking to place a professional to take on the role of Head of VAPS who will be mainly responsible for growing the VAPS business through designing, implementing and managing strategic initiatives to unlock new markets, build and improve on the existing value proposition

Responsibilities:

Functional Strategy Formation:

• Execution of core strategic focus areas. Lead the development and implementation of strategy for VAPS.
• Remain current on competitor activity and market landscape and anticipate mega-trends and complex challenges and opportunities, and ensure integration with wider corporate strategy.
• Identify potential commercially viable distribution channels and build business models in support of Group strategy and objectives.
• Accountable for delivery of projected growth opportunities of existing and new businesses efficiently within or below agreed OPEX.
• Continuously review performance and initiate appropriate strategies.
• Ensures that all operational aspects are effectively managed by continuously reviewing quality and efficiency targets.

Leadership and Direction:

• Set and communicate the strategy for achieving the VAPS mission, vision and values within a function, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve VAPS business goals.
• Responsible for all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times.
• Hold monthly team meetings and ensure that actions are recorded and executed.
• Operational oversight and management of the VAPS business.

Improvement / Innovation:

• Enhancing the pace and effectiveness of execution, unlocking accelerated growth and lifting competitiveness in the market.
• Initiate, formulate and implement new business practices and research and develop new technologies and product lines within VAPS, while managing the development and delivery of a significant element of the organisation’s change management program.
• Leverage all available information from our partners, the industry and internal stakeholders to ensure we are constantly reviewing our products, underwriting criteria, departmental processes, systems and protocols with a view to ensure profitability, improve efficiencies and to ensure best practice.

Business Planning:

• Develop and gain agreement to annual business plans for VAPS, ensuring alignment with strategy; quantify business outcomes (i.e. revenues or other key performance indicators); detail expense and headcount budgets; and develop business cases for key projects, ensuring cross-functional integration.
• Delivery and reporting on board-agreed milestones and targets.

Stakeholder Engagement:

• Identify and manage stakeholders up to C-suite level, finding out their needs/ issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
• Active collaboration with the Commercial Lines , VAPS and Distribution executive team on creating, building and refining growth agendas for the business.

Performance Management:

• Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value.

Organisational Capability Building:

• Identify the capabilities needed to meet the current and emerging business needs of a significant business area. Evaluate current capabilities, identify gaps, and prioritise development activities. Motivate others to develop their capabilities and fulfill their personal potential. Build capabilities elsewhere in the organisation through mentoring and other informal methods.

Personal Capability Building:

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Compliance:

• Take responsibility for developing and implementing compliance policies for VAPS.
• Ensure that the correct employee on-boarding process is adhered to.

Promoting Customer Focus:

• Develop internal marketing plans and work collaboratively with other departments to improve internal relationships in a large organisation and to build strong external customer relationships.

Budgeting & Costing:

• Take responsibility for setting and managing the provisional budgets to meet business and profit targets.

Behavioral Competencies:

Strategic Mindset:

• Sees ahead to future possibilities and translates them into breakthrough strategies. For example, keeps business strategies up to date to address evolving dynamics in the market and organization. Leverages key differentiators in the market. Aligns the strategies of different business units to address long-term opportunities.

Drives Results:

• Consistently achieves results, even under tough circumstances. For example, urges the organization to focus on the topics that matter to business performance. Eliminates barriers to organizational performance. Provides reinforcement and support to help people overcome obstacles.

Manages Complexity:

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, sees the systematic elements of issues’ the major connections, linkages, and interdependencies. Ensures the organization has reliable ways to gather needed information.

Builds Effective Teams:

• Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. For example, builds a leadership team that advances organizational strategies. Enables cross-functional teamwork; builds team spirit across the organization. Models teamwork; partners well with a wide range of leaders.

Financial Acumen:

• Interprets and applies key financial indicators to make better business decisions. 
• For example, uses sophisticated analysis and modeling to determine the returns and risks associated with investments; consistently makes wise choices in this area. Creates systems to gain a clear and accurate picture of organizational performance.

Collaborates:

• Builds partnerships and works collaboratively with others to meet shared objectives. For example, promotes a culture of collaboration across boundaries, where people can express themselves honestly; addresses major barriers to collaboration. Seeks out a broad range of perspectives to address issues.

Communicates Effectively:

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, ensures a free flow of information throughout the organization. Delivers messages effectively to all levels of the organization; creates forums for people to express themselves openly and regularly.

Optimises Work Processes:

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, emphasizes continuous improvement and quality outcomes across the organization and with external partners.
• Facilitates organization-wide adoption of best practices and lessons learned.

Plans and Aligns:

• Plans and prioritizes work to meet commitments aligned with organizational goals. For example, takes steps to coordinate and align plans across workgroups; supports strategic objectives with aggressive yet realistic time frames; shares some critical objectives to help with prioritizing and planning.

Interpersonal Savvy:

• Relates openly and comfortably with diverse groups of people. For example, takes steps to ensure healthy interpersonal and group dynamics inside and outside the organization. Builds relationships with key people in the community.
• Exercises diplomacy in representing the organization externally.

Customer Focus:

• Builds strong customer relationships and delivers customer-centric solutions. For example, supports efforts to build customer satisfaction, loyalty, and commitment, and secures organizational resources to do so. Creates partnerships with customers; identifies some ways to build and strengthen these relationships.

Being Resilient:

• Rebounds from setbacks and adversity when facing difficult situations. For example, shows appropriate stability and resilience in crises; puts the situation in perspective, helps the organization stay focused; helps the organization move forward. Stays persistent in the face of adversity or obstacles; urges others to adopt a similar approach.

Builds Networks:

• Effectively builds formal and informal relationship networks inside and outside the organization. For example, connects people with one another in ways that help advance the organization’s goals. Has a presence in the wider industry and across various boundaries; is active in the conversations that shape the landscape.

Directs Work:

• Provides direction, delegating, and removing obstacles to get work done. For example, provides the support people need to achieve objectives and move initiatives forward. Identifies and addresses current and potential barriers to optimal performance. Stays informed on organizational progress toward key goals.

Skills:

Strategic Planning:

• Applies comprehensive knowledge and/or skills to independently engage in strategic planning.

Commercial Acumen:

• Acts independently to apply comprehensive understanding of the business environment and objectives developing solutions while providing guidance and training to others.

Action Planning:

• Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.

Account/Client Management:

• Uses comprehensive knowledge and skills to act independently while guiding and training others on managing client accounts in a way that provides benefits both for the organisation and its clients.

Financial analysis:

• Applies comprehensive knowledge / skill, acts with independence and provides guidance and training to others

Presentation skills:

• Uses expertise to act as the organisational authority on communicating with other people by speaking in a clear, concise and compelling manner.

Policy and Regulation:

• Works independently and provides guidance and training to others while interpreting and applying comprehensive knowledge of laws, regulations and policies in area of expertise.

Analytical Processes:

• Uses comprehensive knowledge and skills to act independently while guiding and training others on supporting appropriate analytical processes and procedures.

Verbal and Written Communication:

• Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal & written communications skills to express ideas, request actions and formulate plans or policies.

Review and Reporting:

• Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on reviewing and creating relevant, lucid and effective reports.

Policy and procedures:

• Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organisational strategies and objectives.

Computer Skills:

• Independently supports business processes with comprehensive understanding and effective use of standard office equipment and standard software packages, while also providing guidance and training to others.
• Proficient in MS Office.

Education:

• Relevant degree (Essential); 
• Relevant Post Graduate – Masters Degree (Advantageous); 
• Professional qualification; 
• FASSA or CERA (Advantageous)

Experience:

• 6 – 10 years substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level (Essential); 
• Experience in the short term insurance industry (Essential);
• Experience in value added product (Advantageous); 
• Experience in Risk management or Actuarial practices (Advantageous)
• 6 or more years experience of planning, managing and organising resources within short / medium timescales within the overall policy framework (Essential)

Business Segment: Insurance & Asset Management

Location: ZA, GP, Roodepoort, 4 Ellis Street

To lead the strategic roadmap for intelligent automation initiatives, including the implementation of Robotic Process Automation (RPA) programmes and the application of artificial intelligence (AI) technologies to automate and improve operational business processes. To drive business enablement practices, processes and systems to enable customer value add through effective and efficient service delivery, maximising service revenue and optimising operating profit.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
Intelligent Automation
Operations
5-7 years
Experience in Automation (BPM, RPA, Machine Learning, and Artificial Intelligence), Operational Excellence approaches and methods (Lean agile delivery, DevOps, Lean thinking, Process excellence, System & Management Thinking). Deep Understanding of automation and emerging technology solutions i.e. BPM, Robotics Process Automation, Cognitive automation and Data / process integration . Experience deploying best practices for Process Excellence, RPA and Automation within a mid - large organisation

5-7 years
Strong presence and leadership skills; Ability to communicate effectively across organizational levels and with various audiences; Strong ability to influence and lead diverse groups to achieve desired results; Ability to work independently, set and manage plans, achieve results; Highly organized and able to effectively multi-task and plan/manage deliverables; Demonstrated ability to drive action and sustain momentum to achieve results

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

Job Description
SENIOR FINANCE BUSINESS PARTNER (INSURANCE) - ZAR 1.5 MILLION pa NEG - NORTHERN SUBURBS, CAPE TOWN

Are you a strategic financial business partner who can: "not just report numbers, but explain the story behind them - connecting KPIs to real business outcomes ?" This is a rare opportunity to play a key role in shaping the growth of a high-impact Group Finance team at a Financial Services leader during a time of transformation, innovation, and growth.

BENEFITS:

Package: Highly competitive salary with benefits ZAR 1.5M pa Highly Negotiable

Exposure: Play a key role in a growing, multi-country financial group with strategic projects spanning across the continent

Career Growth: Access to senior leadership, group-level visibility, and clear pathways for upward mobility in a high-impact finance function.

Collaborative Culture: Work in a values-driven environment that promotes innovation, accountability, and meaningful contribution.

Purpose & Progress: Be part of a business committed to transformation and sustainable success, where your work has real-world impact.

ROLE RESPONSIBILITIES:

• Take ownership of the internal planning and budgeting processes in partnership with the various segments, ensuring alignment with strategic growth objectives.
• Lead and coach a geographically dispersed team of Finance Business Partners, fostering a high-performance culture and strong collaboration across regions.
• Drive the development and refinement of financial planning tools, forecasting models, and standardised control frameworks to ensure consistency and efficiency across the group.
• Deliver clear, decision-ready insights and financial analysis to senior leaders, highlighting key trends, performance variances, and underlying business drivers.
• Oversee the timely preparation of monthly and quarterly financial reports and contribute to high-impact board and executive-level presentations alongside Senior Executives.
• Collaborate with cluster leadership to strengthen controlling functions and ensure robust performance tracking mechanisms are in place.
• Play a hands-on role in strategic planning cycles, including annual budgets, rolling forecasts, and multi-year financial outlooks.
• Promote continuous improvement by proactively identifying opportunities to streamline processes and enhance the role of finance as a strategic enabler within the organisation.

• Honors Degree in Finance, Audit, Actuarial or MBA
• 4+ years in a similar role, 3+ years working in insurance
• Planning and Controlling experience advantageous
• Insurance financials knowledge
• Financial controlling software (SAP, HfM) skills
• Cost controlling knowledge
• Financial planning experience

Are you a strategic thinker and skilled relationship-builder with a passion for driving business growth? Join a leading team as a Short Insurance Portfolio Manager, where you will play a pivotal role in cultivating strong, lasting relationships with brokers, identifying opportunities to outpace competitors, and enhancing brand recognition while ensuring long-term profitability.

1. Engage with existing financial intermediaries to foster partnerships.
2. Canvass new financial intermediaries to expand the network.
3. Achieve set new business targets while ensuring sustainable growth.
4. Provide expert advice to brokers to help them achieve their goals.
5. Build and maintain exceptional relationships with brokers.
6. Contribute to product development and system design improvements.
7. Conduct competitor product comparisons to highlight unique offerings.

1. Thrive under pressure with strong negotiating skills.
2. Exhibit excellent communication and interpersonal abilities.
3. Demonstrate deep knowledge of policies, products, and systems.
4. Solve problems efficiently with a detail-oriented approach.
5. Utilize advanced numeric skills to drive informed decisions.
6. Excel in customer service and relationship-building.

1. 3 years of experience as a broker consultant or portfolio manager.
2. 10 years of experience in the short-term insurance industry.
3. NQF Level 4: Short-Term Commercial Lines 60 Credits.
4. Registered Representative Commercial/PL.
5. Successfully completed the RE 5 Examination Level 1.

If you are ready to make a significant impact in the short-term insurance sector, apply today to join a dynamic and rewarding team!

Ourclient is seeking a seasoned professional to act as a senior representative for our client’s long-term insurance division, engaging with various Ombudsman offices and regulatory authorities. This role focuses on alternative dispute resolution, providing expert guidance on legal and risk management matters to internal stakeholders. The successful candidate will play a key role in ensuring effective, compliant responses to client concerns and maintaining positive industry relationships.

Key Responsibilities:

• Actively support our client’s culture-building and transformation initiatives, including staff engagement activities and surveys.
• Participate in corporate social responsibility programs to advance business objectives.
• Identify and recommend process, system, and policy improvements, supporting the rollout of new practices.
• Ensure all complaints are accurately logged in the CRM database, providing a clear reference for tracking and resolution.
• Maintain thorough documentation for each complaint by recording physical and electronic copies as needed.
• Drive improvements in client service by identifying process gaps and ensuring regulatory compliance.
• Work closely with business units to provide timely and satisfactory responses to complaints, monitoring progress to ensure optimal outcomes.
• Mitigate reputational and financial risks by addressing service gaps and compliance issues.
• Stay informed of relevant legislative updates and industry changes to ensure compliance and effectiveness in the role.
• Foster a growth-oriented environment by engaging in professional development and training to enhance skills and career growth.
• Share insights and knowledge with team members, maintaining a collaborative and informed workplace.
• Respond promptly to client and regulatory queries, ensuring accurate documentation, timely responses, and well-negotiated recommendations.
• Support claims processing by delivering necessary documentation and evidence for client claims.
• Develop and sustain effective relationships through workshops, forums, and regular updates on regulatory requirements.
• Engage proactively with the Ombudsman and regulatory bodies, ensuring timely and thorough responses to complaints to prevent penalties.
• Convey Ombudsman recommendations to the relevant business units, coordinating with unit managers to drive appropriate action.

Qualifications:

• Matric / Grade 12 / National Senior Certificate
• Advanced Diploma/National First Degree
• Admitted Attorney
• RE 5 Certification

Experience Required:

• A minimum of 5 years’ experience in long-term insurance dispute resolution with a focus on Ombudsman liaison and regulatory compliance.