19 jobs in Badger Holdings

Actuary / Senior Actuarial Analyst

Location: George, South Africa (on-site preferred) | Remote within South Africa considered

About Pacific International Insurance

Pacific International Insurance has been helping Australians protect what matters for over 20 years. Backed by the global strength of Badger International, an insurance organisation with international interests, Pacific delivers trusted, quality insurance products across Australia and New Zealand, with full international endorsement. As an Australasian insurance underwriting company, Pacific offers a range of personal and business insurance solutions across various brands.

Pacific's business philosophy is to provide soft landings through all interactions with partners, customers, community, staff, and the broader industry, and this commitment sits at the core of every product we build and every service we deliver.  This is a business that values analytical rigour, commercial integrity, and people who want to do meaningful work in a collaborative, high-output environment.

About the Role

We are looking for an experienced Actuary or Senior Actuarial Analyst to join our growing South African team. This is a technically demanding, high-impact role responsible for delivering best-practice actuarial analysis, technical pricing, and portfolio monitoring across Pacific's insurance portfolios. You will work closely with the Lead Underwriter, Chief Underwriting Officer, and Product Specialists to translate complex actuarial insights into clear, actionable recommendations that drive profitability, growth, and regulatory compliance.

Key Responsibilities

Actuarial Analysis & Pricing

• Develop and maintain technical pricing models for direct and binder portfolios, recommending pricing and product changes to improve profitability and competitiveness.
• Conduct and document technical pricing reviews, relativity reviews, and pricing implementation testing across all product lines.
• Monitor and adjust rates to maintain profitability and market competitiveness, providing clear recommendations to the CUO and Lead Underwriter.
• Troubleshoot increases in claims costs and identify root causes driving deterioration, recommending corrective actions.
• Conduct competitor monitoring and benchmarking across key product lines to inform pricing strategy.
• Maintain thorough documentation of all actuarial analyses, assumptions, and model changes.

Portfolio Monitoring & Reporting

• Design, build, and maintain standardised portfolio monitoring and reporting packs providing comprehensive insights into portfolio performance across all product lines.
• Develop and maintain TMD monitoring metrics and analytical reporting to support the Senior Product Specialist in conducting TMD reviews and managing distribution compliance obligations.
• Build and maintain detailed portfolio monitoring frameworks at rating factor level, enabling early identification of adverse mix changes or emerging risks.
• Implement mix change detection methodologies (e.g. CART) to support proactive portfolio management.
• Develop and maintain budgeting and forecasting models for portfolio performance in collaboration with the CUO and finance team.
• Ensure analytical datasets are automated, reconciled, and available to meet the needs of the Appointed Actuary.
• Build and maintain valuation models that can support financial reporting

Data & Analytics Infrastructure

• Collaborate with data teams to establish and maintain actuarial datasets for modelling and monitoring purposes.
• Scale best-practice actuarial and analytics methodologies across the business to enhance reporting and meet the needs of various business functions.
• Support the development and upskilling of Actuarial Analysts by sharing methodologies, tools, and technical standards.

Relationship & Communication

• Present actuarial findings, portfolio insights, and pricing recommendations to senior management and stakeholders in a clear and actionable manner.
• Liaise with the finance team to support financial reporting and reserving processes.
• Collaborate with the Lead Underwriter on integrated underwriting and actuarial reviews.
• Work with cross-functional teams — including claims, distribution, product, reinsurance, finance, and the Badger Group actuaries — to support data-driven decision-making.
• Mentor and support the development of junior Actuarial Analysts, providing technical guidance and fostering a culture of continuous learning and analytical rigour.

Bonus Skills

• Experience with reserving, budgeting, and forecasting in a general insurance context.
• Familiarity with APRA FAR obligations and their application to pricing and product functions.
• Familiarity with IFRS17.
• Experience building automated reporting pipelines or working with BI tools.
• Familiarity with general insurance products such as Pet, Travel, Motor, Home, Property, Liability and Commercial packages.

Where will you work?

This role is based in George, South Africa . We strongly prefer candidates who are able to work on-site at our George office, however we are open to considering exceptional remote candidates within South Africa. Given that this role supports an Australian business, working hours will be semi-aligned to the Australian time zone, and candidates should be comfortable with an early start to the working day to ensure sufficient overlap with the Australian team.

Why Join Us?

This is a rare opportunity to work at the analytical heart of a growing, internationally backed insurance business — contributing directly to pricing strategy, portfolio performance, and regulatory compliance across a diverse range of product lines. You will work in a collaborative, intellectually rigorous environment where your insights will be heard, valued, and acted upon. If you are an actuarial professional looking for a role with genuine scope, commercial impact, and the opportunity to grow your career within an innovative Australasian business, we would love to hear from you.

REQUIREMENTS

Requirements:

• Degree or postgraduate qualification in Actuarial Studies, Statistics, Mathematics, or a related quantitative discipline.
• Progress toward or completion of a recognised actuarial qualification.
• Proven experience in actuarial analysis, technical pricing, and portfolio monitoring within a general insurance context.
• Strong predictive modelling and statistical analysis skills, with proficiency in tools such as Python, R, or SQL.
• Experience developing and maintaining pricing models and portfolio monitoring frameworks.
• Ability to communicate complex actuarial concepts clearly to non-technical stakeholders.
• High attention to detail and a strong standard of accuracy in data analysis and documentation.
• Ability to work both independently and collaboratively within a small, high-output team.
• Experience in carrying out actuarial valuations

Actuarial Analyst

Location: George, South Africa (on-site preferred) | Remote within South Africa considered

About Pacific International Insurance

Pacific International Insurance has been helping Australians protect what matters for over 20 years. Backed by the global strength of Badger International, an insurance organisation with international interests, Pacific delivers trusted, quality insurance products across Australia and New Zealand, with full international endorsement. As an Australasian insurance underwriting company, Pacific offers a range of personal and business insurance solutions across various brands.

Pacific's business philosophy is to provide soft landings through all interactions with partners, customers, community, staff, and the broader industry, and this commitment sits at the core of every product we build and every service we deliver.  This is a business that values analytical rigour, commercial integrity, and people who want to do meaningful work in a collaborative, high-output environment.

About the Role

We are looking for a motivated and detail-oriented Actuarial Analyst to join our growing South African team. This is a hands-on, technically focused role that supports the delivery of actuarial, pricing, and portfolio monitoring activities across Pacific's insurance portfolios. Working under the technical direction of the Lead Underwriter and Actuary / Senior Actuarial Analyst, you will play a key role in building and maintaining data files, running pricing models, and producing portfolio monitoring outputs that directly inform business decisions.

Key Responsibilities

Actuarial Analysis & Pricing Support

• Execute technical pricing analyses and relativity reviews under the direction of the Lead Underwriter and Actuary / Senior Actuarial Analyst.

• Maintain and update pricing models, ensuring outputs are documented, reconciled, and delivered to agreed timelines.

• Conduct competitor monitoring and benchmarking analyses to support pricing strategy.

• Support pricing implementation and testing for direct and partner portfolios.

• Assist in the preparation and documentation of monthly valuations and actuarial data files.

• Build and maintain standardised portfolio monitoring reports and dashboards as directed.

• Produce TMD monitoring metrics and portfolio performance reports on a regular basis to support the Senior Product Specialist in conducting TMD reviews and managing distribution compliance obligations.

• Support the development of detailed portfolio monitoring at rating factor level and mix change detection analyses.

• Assist in budgeting and forecasting exercises for portfolio performance.

• Ensure data files for analysis are accurately prepared, reconciled, and documented.

• Collaborate with data teams to prepare and maintain actuarial datasets for modelling and monitoring.

• Ensure data is automated, reconciled, and meets the standards required by the Appointed Actuary and the broader underwriting team.

• Apply and adopt actuarial methodologies and techniques shared by the Actuary / Senior Actuarial Analyst, contributing to the scaling of best-practice analytics across Pacific.

• Identify and flag data quality issues or anomalies to the Actuary / Senior Actuarial Analyst or Lead Underwriter.

• Maintain regular communication with the Lead Underwriter and Actuary / Senior Actuarial Analyst to ensure alignment on priorities and delivery.

• Document analytical outputs clearly to enable review and sign-off by senior team members.

• Participate in team meetings and contribute to the continuous improvement of analytical processes and tools.

Where will you work?

This role is based in George, South Africa . We strongly prefer candidates who are able to work on-site at our George office, however we are open to considering exceptional remote candidates within South Africa.

Given that this role supports an Australian business, working hours will be semi-aligned to the Australian time zone, and candidates should be comfortable with an early start to the working day to ensure sufficient overlap with the Australian team. 

Why Join Us?

This is an excellent opportunity for an analytically driven professional to build a meaningful career in actuarial science within a growing, internationally backed insurance business.

You will work alongside experienced actuarial and underwriting professionals, gain hands-on exposure to a diverse range of general insurance product lines, and contribute to analytical work that directly shapes Pacific's pricing and portfolio strategy.

If you are looking for a role where your technical skills will be put to real use, in a team that values precision, continuous learning, and collaborative problem-solving — we would love to hear from you.

REQUIREMENTS

Requirements

• Degree in Actuarial Studies, Statistics, Mathematics, or a related quantitative discipline.

• Working knowledge of actuarial analysis and pricing concepts in a general insurance context.

• Proficiency in analytical tools such as Python, R, or SQL.

• Strong attention to detail and accuracy in data analysis and documentation.

• Ability to manage multiple tasks and deliver outputs to agreed timelines.

• Good written and verbal communication skills, with the ability to document analytical work clearly.

Bonus Skills

• Progress toward a recognised actuarial qualification is preferred but not essential.

• Experience with insurance pricing models or portfolio monitoring tools.

• Familiarity with general insurance products such as Pet, Travel, Motor, Home, Property, Liability and Commercial packages.

Content Technician

Learning and development

Love turning ideas into engaging learning experiences? Excited by the possibilities of AI, digital learning, and creative content design?

This could be the role for you.

About the role

At Dotsure, learning isn't just about training people, it's about helping our teams grow, adapt, and thrive in a fast-changing world.
As our content technician, you'll take learning concepts, source material, and subject matter expertise and transform them into engaging, impactful learning experiences that people want to complete. From e-learning modules and microlearning content to videos, guides, assessments, and multimedia resources, you'll bring learning to life through creativity, technology, and strong instructional design.
You'll work closely with our learning and development team and business stakeholders to create learning solutions that support performance, build capability, and improve the employee experience. You'll also play an important role in our digital transformation journey by exploring and applying AI-powered tools that improve how we create, deliver, and experience learning.

About you

You're a creative thinker with a passion for learning, technology, and innovation.
You enjoy taking complex information and turning it into something clear, engaging, and easy to understand. You're naturally curious about emerging technologies, particularly AI, and you're excited by opportunities to use them to work smarter and create better learning experiences.

REQUIREMENTS

Requirements:

• Diploma or degree in learning and development, education, instructional design, multimedia design, HR, communications, or a related field.
• Equivalent practical experience in learning content development, instructional design, content creation, or a similar field will be considered (no less than 2 years)
• Strong content writing, editing, and proofreading skills
• Experience creating learning materials for adult learners
• Confidence using digital content creation tools and multimedia platforms
• A solid understanding of instructional design principles
• An interest in AI tools such as ChatGPT, Claude, Gemini, or Copilot
• Strong collaboration skills and the ability to work with subject matter experts and stakeholders
• Excellent attention to detail and project coordination abilities

Bonus points if you've worked with e-learning authoring tools like Articulate 360, created webinars or video content, facilitated learning sessions, or explored workflow automation and AI-powered learning solutions.

Why join us?

At Dotsure, we're passionate about innovation, continuous learning, and doing things differently.

You'll join a team that encourages experimentation, embraces new technology, and values fresh ideas. This is an opportunity to help shape how learning evolves within a growing business while building your own skills in AI, digital learning, and content creation.

If you're someone who gets excited about combining creativity, technology, and learning to make a real impact, you'll feel right at home here.

Ready to create learning experiences that inspire?

Apply now and help us build the future of learning at Dotsure.

Project Manager (Software Delivery)

Location: George, Western Cape (on-site)

Help shape the future of our technology.

We’re looking for an experienced Project Manager who knows what it takes to deliver complex software projects successfully.

This isn’t a traditional project coordination role. You’ll play a key part in driving our technology transformation, leading strategic software initiatives that modernize our platforms, improve customer experience and help build scalable, future-ready solutions.

If you’ve built your career managing software development projects, working closely with architects, developers and business stakeholders, and thrive in fast-moving environments where delivery matters, we’d like to hear from you.

What you will be doing:  

• You’ll lead the delivery of strategic technology projects from planning through implementation, ensuring teams stay aligned, focused and accountable.
• Working across architecture, software development, QA, operations and business teams, you’ll remove roadblocks, manage risks, balance competing priorities and keep delivery on track.
• You’ll also help establish delivery best practices, improve governance and reporting, and create an environment where high-performing teams can consistently deliver quality software.
• This role is instrumental in supporting Softsure’s Clean Architecture transformation and driving continuous improvement across our technology landscape.

REQUIREMENTS

About you

You’re an experienced project manager with a strong background delivering software development projects, not construction, infrastructure or general business projects.

You’ll bring:

• A bachelor’s degree in project management, information systems, computer science, business management or a related field
• At least 8 years’ experience managing software development or technology projects.
• Proven experience delivering complex, cross-functional software initiatives.
• Strong Agile project delivery experience.
• Experience working closely with software developers, solution architects, QA teams and business stakeholders. 
• Solid knowledge of Azure DevOps, GitHub or similar delivery management platforms.
• Experience presenting project status, risks and delivery updates to senior leadership.
• Professional certifications such as PMP, PRINCE2, Scrum Master or AgilePM will be advantageous, as will experience within insurance or technology transformation programmes.
• Most importantly, you’re someone who leads from the front. You’re organised, decisive, commercially aware and comfortable navigating complex technical environments. You ask the right questions, build credibility quickly and know how to turn strategy into successful delivery.

Why join Softsure?

At Softsure, our purpose is simple: Providing our world with soft landings.

You’ll join a business that’s investing in modern technology, continuous improvement and innovative ways of working. You’ll have the opportunity to influence strategic programmes, work alongside talented technical teams and play a meaningful role in shaping the future of our software platforms.

If you’re passionate about software delivery and want to make a real impact, we’d love to hear from you.

Apply today and help us deliver technology that makes a difference.

Vacancy: Group Accountant | Location:  Office based in George, Garden Route 

Are you a detail-oriented finance professional with a passion for accuracy and compliance?

Pacific International Insurance is seeking a Group Accountant to join our dynamic team. This is an exciting opportunity to play a key role in delivering accurate, consolidated financial results for a growing group of companies.

About the role

As the Group Accountant, you will be responsible for preparing, consolidating, and reporting financial results across all entities within the group. You’ll ensure compliance with IFRS and statutory requirements, maintain robust internal controls, and provide meaningful insights to support strategic decision-making.

Key responsibilities

• Financial reporting and consolidation:
  Prepare monthly, quarterly, and annual consolidated financial statements in line with IFRS. Perform intercompany reconciliations and compile group management accounts with analysis and commentary.

• Statutory and regulatory compliance:
  Ensure compliance with IFRS, Companies Act, and other regulations. Assist with annual financial statements and coordinate external audits.

• Budgeting and forecasting:
  Support the preparation and consolidation of budgets and forecasts. Conduct variance analysis and assist with long-term financial planning.

• Financial controls and process improvement:
  Maintain strong internal controls, implement process improvements, and support integration of new entities.

• Stakeholder engagement:
  Collaborate with subsidiary finance teams, provide insights to senior leadership, and liaise with auditors and external advisors.

Working hours

05:00 – 14:00 (South African time) to align with the Australian time zone.

Why join us?

At Pacific International Insurance, we value integrity, accountability, and continuous improvement. You’ll be part of a collaborative team in a beautiful location, contributing to meaningful work that supports our growth and success.

REQUIREMENTS

What we’re looking for

• Bachelor’s degree in accounting, finance, or related field.
• Completion of SAICA, SAIPA, or CA articles (or equivalent).
• 3–5 years’ experience, including post-articles experience in group accounting or consolidation.
• Strong technical knowledge of IFRS and group consolidation principles.
• Advanced Excel skills and proficiency in ERP/financial reporting systems (e.g., SAP, Oracle, Hyperion).

Bonus skills:

• Experience in insurance, financial services, or multinational environments.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities and meet deadlines.

Account Manager Marketing 

Company: South Africa’s #1 Pet Insurer
Location: George, Western Cape (On-site)
Department: Marketing
Reports to: Senior Manager, Marketing

About us

We are South Africa’s leading pet insurer, passionate about protecting pets and supporting the people who love them. Our mission is simple: make world-class pet insurance accessible, transparent, and genuinely helpful. We’re a fast-growing, customer first business driven by innovation, data, and a deep love for animals.

Role overview

We’re looking for a highly organised and proactive Account Manager Marketing to drive the execution of impactful marketing campaigns and initiatives. This role is ideal for someone who thrives on turning strategy into action—ensuring campaigns are well-briefed, seamlessly executed, and consistently on-brand.

You’ll act as a key link between internal teams and external partners, ensuring all marketing outputs from digital ads to events, are aligned, high-quality, and delivered on time.

REQUIREMENTS

Key responsibilities

Campaign planning and execution

• Coordinate end-to-end execution of integrated marketing campaigns across multiple channels
• Translate marketing strategy into clear, actionable plans with defined timelines and deliverables
• Ensure all campaign elements are aligned, delivered on schedule, and meet quality standards
• Track campaign performance in collaboration with relevant teams and support optimisation efforts

Marketing Briefing & Coordination

• Develop clear, detailed creative briefs for all marketing initiatives, including digital advertising, content, and design
• Brief internal teams and external agencies on campaign objectives, target audiences, messaging, and deliverables
• Act as the central point of coordination to ensure all stakeholders are aligned and informed
• Review outputs against briefs to ensure accuracy, consistency, and effectiveness

Brand and brand management support

• Act as a brand custodian, ensuring consistency across all marketing channels and touchpoints
• Support the evolution and execution of brand guidelines, tone of voice, and visual identity
• Collaborate closely with creative teams to ensure all assets reflect the brand’s personality and positioning
• Assist in rolling out brand campaigns and initiatives across internal and external platforms
• Conduct regular brand checks and audits to maintain a high standard of brand integrity

Events and activations

• Plan and execute brand-led events, activations, and sponsorships that drive awareness and engagement
• Coordinate logistics including venues, suppliers, branding, and on-the-ground execution
• Work closely with partners and internal teams to ensure successful delivery of events
• Measure and report on event effectiveness and ROI
• Identify opportunities for innovative activations that strengthen brand presence and customer connection

Partnerships and stakeholder management

• Support the development and execution of strategic partnerships and co-marketing initiatives
• Build and maintain strong relationships with external partners, agencies, and vendors
• Collaborate cross-functionally with internal teams (e.g. sales, product, customer experience) to align marketing efforts
• Ensure all stakeholders are engaged, informed, and aligned throughout campaign lifecycles
• Identify new partnership opportunities that enhance reach, brand visibility, and customer value

Analytics and reporting

• Track and report on campaign and initiative performance against objectives
• Work with data and digital teams to extract insights and inform future campaigns
• Maintain reporting dashboards and provide actionable recommendations

Requirements

Experience

• 3–5 years’ experience in a marketing or campaign execution role
• Experience working with internal and external stakeholders and managing marketing briefs
• Exposure to events, activations, or brand campaigns is advantageous

Education

• Relevant post-matric qualification in Marketing, Communications, Business or similar

Skills

• Strong project management and organisational skills
• Excellent briefing and communication abilities
• High attention to detail and quality control
• Ability to manage multiple projects and stakeholders simultaneously
• Strong understanding of brand consistency and marketing principles

Technical tools (advantageous)

• Project management tools
• Google analytics / reporting tools
• CRM and email marketing platforms
• Advanced Microsoft suite proficiency

Attributes we’re looking for

A proactive, detail-oriented, and solutions-driven account manager marketing. We looking for someone who is a strong collaborator and relationship builder.

Someone who has the ability to thrive in a fast-paced, dynamic environment.

Passion for pets (a big plus)

What we offer

The opportunity to work for South Africa’s leading pet insurer. We are a purpose-driven, pet and human loving culture.

Competitive salary, benefits and career growth and development opportunities

Information Security Analyst

Location: George, South Africa 

About Pacific International Insurance

Pacific International Insurance has been helping Australians protect what matters for over 20 years. Backed by the global strength of Badger International, an insurance organisation with international interests, Pacific delivers trusted, quality insurance products across Australia and New Zealand, with full international endorsement. As an Australasian insurance underwriting company, Pacific offers a range of personal and business insurance solutions across various brands.

Pacific's business philosophy is to provide soft landings through all interactions with partners, customers, community, staff, and the broader industry, and this commitment sits at the core of every product we build and every service we deliver.  This is a business that values analytical rigour, commercial integrity, and people who want to do meaningful work in a collaborative, high-output environment.

About the role

We are looking for a passionate and detail-oriented Information Security Analyst who will help us drive information security (IS) across our organisation. This role will provide essential coordination and support across Pacific’s IS function, keeping IS governance, risk and assurance activities current, coordinated, and visible and ensuring day-to-day governance obligations are met. This includes the IS activity calendar, forum coordination, reporting packs, action tracking, and IS register maintenance, and supports the IS awareness program including IS threat bulletin preparation. The role will also own Pacific’s assigned governance domains beyond IS, currently AI governance, operationalising the AI Policy Framework (AIPF), AI registers, and supporting the related Governance Forum. The IS Analyst will work closely with the Head of IS and IS Senior Analyst, ensuring the IS function operates with discipline and consistency.

Key responsibilities:

Strategy, roadmap and investment

• Maintain IS business-as-usual tracking, monitoring progress against deliverables and flagging risks or delays to the head of information security.

People leadership and function development

• Contribute to a collaborative culture, setting a positive example and representing the team.
• Proactively develop IS knowledge and capability, engaging with development opportunities as agreed.
• Explore and adopt AI tools to improve the efficiency and quality of their own work, and contribute ideas for broader adoption.
• Identify and suggest improvements to IS team processes, templates, and coordination tools to support function efficiency and maturity.
• Operate effectively as part of a small, cross-functional team, bringing flexibility and breadth to support the IS function’s objectives.

Governance and framework ownership

• Maintain the ISPF structured-artefact repositories for IS governance documentation, ensuring consistent version control, naming conventions, and accessibility.
• Own and maintain Pacific’s IS registers, including the IS issue, exemption, control-testing, and third-party assurance registers, keeping all records current and accurate, and engaging the relevant stakeholders to obtain updates as required.
• Coordinate all IS governance forum logistics, including the ISWG and digital steering committee (DSC), managing scheduling, agenda preparation, and paper coordination and distribution, and tracking and following up all meeting actions.
• Produce IS reporting packs, collating data from registers, control-testing outcomes, and assurance activities to provide accurate, current information for governance reporting and decision-making.

Risk, assurance and compliance

• Support Pacific’s compliance with APRA CPS 234, including audit and assurance activities as required.
• Monitor IS risk assessment findings and open issues, tracking status and escalating overdue items to ensure timely remediation.

Security operations and resilience

• Maintain the IS activity calendar for scheduled recurring security activities, including penetration testing, backups, access reviews, incident response exercises, and disaster recovery tests, managing scheduling, communications, and stakeholder visibility.
• Track completion of recurring BAU security activities performed by the IT manager’s team, flagging gaps or delays.

Security awareness and stakeholder engagement

• Monitor emerging threats and regulatory developments, preparing draft threat and posture bulletins for the head of information security to review, contextualise, and finalise.
• Support delivery of Pacific’s security awareness program under the direction of the IS senior analyst, maintaining the awareness calendar, tracking completion of activities, and coordinating logistics for scheduled sessions.

Expanded governance (including AI)

• Support the IS function's expanding governance remit beyond IS, contributing to additional governance domains as required. This includes maintaining registers and policy framework artefact repositories, providing secretariat support, and preparing governance reporting. The current assigned governance domain is AI governance, which forms a significant part of this role.

Where you’ll work

• This role is based in George, South Africa . We strongly prefer candidates who are able to work on-site at our George office, however we are open to considering exceptional remote candidates within South Africa.
• Working hours will be semi-aligned to the Australian time zone: 05:00 to14:00 SA time – giving you more free time later in your day!

Why join us?

This is an excellent opportunity for a driven individual who is eager to learn and build a meaningful career in information security within a growing, internationally backed insurance business. You will gain hands-on experience to the world of IS governance, risk management, and assurance in a team which values precision, continuous learning, and collaborative problem-solving. If you are looking for a role where you can grow and work alongside experienced IS professionals, we would love to hear from you!

REQUIREMENTS

• Genuine interest in developing expertise across, IS, AI governance, and technology risk.
• Prior experience in a coordination, administrative, or operational support role, where you managed recurring tasks, schedules, or documentation to deadline.
• Excellent written communication skills, with demonstrated ability to prepare clear, professional documentation such as reports, minutes, or governance materials.
• Confidence engaging and building working relationships with a range of stakeholders, including senior stakeholders, in a clear and professional manner.
• Attention to detail and a structured, methodical approach to administration, record-keeping, and register maintenance.
• Collaborative working style, with the initiative to work autonomously and follow through on actions without prompting.
• Proficiency in Microsoft 365 tools including Word, Excel, PowerPoint, Teams, and SharePoint.

This role is a genuine entry point into information security and beyond. If you meet most of these criteria and are keen to build a career in IS governance, risk and assurance, we encourage you to apply.

Bonus skills

• Tertiary qualification in information technology, cybersecurity, business, or a related discipline, or equivalent practical experience.
• Understanding of IS frameworks such as ISO 27001 or NIST CSF at a conceptual level.
• Experience coordinating governance committees, working groups, or board-level forums.

Information Security Senior Analyst

Location: George, South Africa

About Pacific International Insurance

Pacific International Insurance has been helping Australians protect what matters for over 20 years. Backed by the global strength of Badger International, an insurance organisation with international interests, Pacific delivers trusted, quality insurance products across Australia and New Zealand, with full international endorsement. As an Australasian insurance underwriting company, Pacific offers a range of personal and business insurance solutions across various brands.

Pacific's business philosophy is to provide soft landings through all interactions with partners, customers, community, staff, and the broader industry, and this commitment sits at the core of every product we build and every service we deliver.  This is a business that values analytical rigour, commercial integrity, and people who want to do meaningful work in a collaborative, high-output environment.

About the role

We are looking for a dedicated professional to join our team as Information Security (IS) Senior Analyst. This role is a core member of Pacific's IS function, delivering activity across governance, risk, and assurance. Reporting to the head of information security, the role maintains the IS Policy Framework (ISPF) and IS Control Library, delivers Pacific’s systemic control testing program, conducts IS risk assessments, and leads IS issue and finding management, and supports Pacific's compliance with APRA CPS 234 ‘information security’. The role facilitates the information security working group (ISWG) governance forum, provides guidance and mentoring to the IS Analyst, and contributes to the development of Pacific's IS strategy and roadmap. Working with autonomy and engaging stakeholders across technical and non-technical audiences, the IS Senior Analyst will help embed an information security-aware culture and support the function's maturing governance remit.

Key responsibilities:

Strategy, roadmap and investment

• Contribute to the development of Pacific's IS strategy and roadmap, drawing on control testing outcomes, assurance findings, and regulatory developments.
• Perform business-as-usual activities, along with active involvement in supporting the IS strategy and roadmap to ensure Pacific’s information security obligations are delivered across the function.

People leadership and function development

• Contribute to a collaborative culture, setting a positive example and representing the team.
• Proactively develop IS knowledge and capability, engaging with development opportunities as agreed with the Head of Information Security.
• Provide guidance and mentoring to the IS Analyst, supporting their development in governance and risk practices.
• Identify and suggest improvements to IS team processes, templates, and coordination tools to support function efficiency and maturity.
• Operate effectively as part of a small, cross-functional team, bringing flexibility and breadth to support the IS function’s objectives.
• Explore and adopt AI tools to improve the efficiency and quality of your own work, and contribute ideas for broader adoption.

Governance and framework ownership

• Maintain the ISPF and IS control library, keeping policies, procedures, standards, and controls current, fit for purpose, and aligned to APRA CPS 234 and relevant industry standards, under direction from the head of information security.
• Design and operationalise IS controls, overseeing transition of uplifted procedures and standards into business-as-usual (BAU) and supporting sustainable adoption.
• Facilitate the information security working group (ISWG) as a standing responsibility, coordinating with the IS analyst on agendas, papers, and actions, and ensuring governance outcomes are delivered.
• Deliver insights and analysis to support governance reporting, board inputs, and executive decision-making.

Risk, assurance and compliance

• Support Pacific's compliance with APRA CPS 234, including preparing evidence to support compliance and coordinating audit and assurance activities.
• Conduct IS risk assessments including third-party risk assessments, producing findings and guiding treatment recommendations aligned to Pacific's enterprise risk framework.
• Lead IS issue and finding management, engaging control and risk owners to support remediation progress, and reviewing risk acceptances, extension requests, and closure evidence to ensure findings are resolved and appropriately governed.
• Deliver Pacific’s systemic control testing program, designing and executing control effectiveness reviews, documenting outcomes, and advancing remediation of identified gaps.
• Monitor material service providers against CPS 230 ‘Operational Risk’ on an ongoing basis, and escalating issues as required.

Security operations and resilience

• Participate in IS resilience activities including incident response exercises and disaster recovery tests, providing IS assurance oversight and observing control effectiveness firsthand.
• Review and document outcomes of IS resilience activities, identifying gaps, tracking remediation, and reporting findings to the Head of Information Security.

Security awareness and stakeholder engagement

• Design and deliver Pacific's IS awareness program, with IS analyst support, including targeted face-to-face sessions, ensuring the program remains current to foster a security-aware culture.
• Build and maintain trusted working relationships across the organisation and contribute to promoting a clear understanding of IS roles and responsibilities, supporting stakeholders to understand their IS obligations.
• Represent the IS function with external parties and in cross-functional forums as directed by the Head of Information Security.

Expanded governance

• Advance the IS function's expanding governance remit beyond information security, building out additional governance domains as the function matures, for example technology governance.

Where you’ll work

• This role is based in George, South Africa . We strongly prefer candidates who are able to work on-site at our George office, however we are open to considering exceptional remote candidates within South Africa.
• Working hours will be semi-aligned to the Australian time zone: 05:00 to14:00 SA time – giving you more free time later in your day!

Why join us?

This is an excellent opportunity for a driven professional to play a hands-on role in protecting the data and trust of the people and businesses we serve. You will work alongside experienced security professionals who value collaboration and knowledge sharing, giving you room to sharpen your technical expertise while shaping how the organisation defends against emerging threats. You'll have genuine influence over security practices and projects, not just execution of someone else's plan. This is a chance to grow your career in a supportive team environment, backed by an organisation that takes security seriously and invests in the people who deliver it.

REQUIREMENTS

• Tertiary qualification in information technology, cybersecurity, business, or a related discipline, or equivalent professional experience.
• Foundational understanding of information security, risk, or governance concepts, gained through work experience, study, or transferable exposure in a related field.
• Strong communication and facilitation skills, with the ability to engage effectively across technical and non-technical audiences including senior stakeholders.
• Ability to manage a complex and varied workload with significant autonomy and deliver substantive outcomes to deadline.

Bonus skills

• Demonstrated experience in an information security governance, risk, or compliance role in a regulated environment.
• Experience conducting IS risk assessments and control testing, with the ability to produce clear, risk-rated findings and treatment recommendations.
• Prior experience in the insurance, financial services, or prudentially regulated sector (for example APRA, FSCA, SARB, or equivalent).
• Experience chairing or facilitating governance committees or working groups.
• Professional certifications such as CISM, CRISC, CISSP, or ISO 27001 lead auditor / implementer.

Senior Software Engineer, Applied AI

Badger SA | ARC AI

On-site | George, WC

Build AI systems that do more than demo well.

About the role

ARC AI builds AI agents as products: systems that operate autonomously across business functions, handle real customer interactions, and deliver measurable outcomes in a regulated insurance environment. This is not an experimentation function. We ship.
We are looking for a Senior Software Engineer who has built and operated AI agent systems in production. Someone who knows what it takes to move an agent from prototype to live deployment, and who understands that evaluation, not iteration speed, separates reliable AI products from expensive demos.

What you will own

You will design, build, and operate the AI agent systems that power ARC AI products. This means owning the full arc: architecture, evaluation pipelines, production reliability, guardrails, and the backend integrations that connect agents to real enterprise data.
You will set the engineering standards the rest of the team follows. Evaluation is a first-class responsibility here, not a QA afterthought. Securing an agent means architecting enforcement outside the model; defences sit at the execution boundary, not inside the system prompt. Compliance with POPIA and GDPR is an architectural decision you make at the start, not a checkpoint at the end.
The architectural decisions you make in this role will be the ones every subsequent engineer builds on.

REQUIREMENTS

What we require

Non-negotiable

• Demonstrated experience building and shipping AI agent systems in production: not demos, not internal tools that never went live
• Ownership of an evaluation pipeline for a production AI system: you defined the metrics, built the framework, and used it to make deployment decisions
• Experience debugging production AI failures: you have traced a silent agent degradation to its root cause in a live system
• Proficiency in Python and LLM frameworks (LangChain, LlamaIndex, or equivalent)
• RAG architecture: retrieval pipeline design, vector database implementation, chunking and embedding strategy
• API design and backend integration at production scale
• Secure tool access patterns for agentic systems: you know where LLM reasoning ends and deterministic enforcement must begin, and you have built the boundary between them
• Experience implementing guardrails: input validation, output filtering, and execution-layer prompt injection defence
• CI/CD for agentic systems: you have implemented progressive delivery pipelines for agents, including instrumentation of tool invocations and decision points, staging with regression benchmarks, and canary deployment to detect behavioural drift before full rollout

Strong Advantage

• Experience in regulated financial services, insurance, or healthcare environments
• Familiarity with graph-based agentic orchestration frameworks (LangGraph or equivalent), particularly durable execution and human-in-the-loop checkpointing in regulated environments
• Familiarity with Azure AI tooling and services
• MLOps practices: monitoring, observability, cost management for inference workloads
• CRM and enterprise system integration

Educational requirements

• Bachelor's degree in computer science, software engineering, information technology, artificial intelligence, data science, or a related field
• OR equivalent practical industry experience building and deploying production-grade AI systems

We recognise that exceptional experience and demonstrated capability can be just as valuable as formal qualifications.

Why join ARC AI?

• Build AI products that are actively used in the real world
• Work in a highly autonomous, engineering-led environment
• Influence architectural decisions from the ground up
• Join a small, senior team with meaningful ownership
• Work on technically challenging problems at the intersection of AI, reliability, and compliance

The environment

You’ll be part of a small, high-impact team building something from the ground up. There are no layers of separation, no handoffs to QA, DevOps, or external teams. You own what you build.
Your work will directly shape how AI is experienced by real customers in a regulated environment. It’s complex, meaningful, and visible.
We’re based in George, Western Cape, and this role is office-based, giving you the opportunity to collaborate closely, move quickly, and build as a team.

If you’ve built AI products that made it into users’ hands and you’re ready to take full ownership of what comes next, we’d like to hear from you.